RK
Robert K

1 reviews | Active since Dec 2014

18 Sept 2017, 19:53

Dino at Travelstart: Excellent Client Service

My stock and trade involves dealings with international 5 Star hospitality environments, expectations are of the highest order and inconsequential of circumstance, when dealing with a reputable service provider I naturally expect the same level of service which are seldom equaled and rarely exceeded, even more so memorable. I contacted the Travelsart call center to inquire about details regarding my international trip. I required explanations and assurances regarding my travel arrangements. Dino took my call. It was an absolute pleasure to deal with Dino, he was confident and effortlessly provided information and reassurances regarding my travel arrangements. There was no need for me to coerce information from Dino, he offered kind, concise and professional assistance whilst seamlessly assessing my needs and preemptively offering advice . It is rare to find such professional and knowledgeable individuals who are able to assess and provide a level of service of the highest accolade, no doubt as a result of Travelstart's training and development. A tip of my hat to Travelstart for the AMAZING service from start to finish.

0
Replies (3)
Travelstart
Travelstart's reply18 Sept 2017, 20:04
Official

Good Evening

Thank you for your lovely feedback, we aim to Romance our customers and endeavour to make dazzle you with our awesome customer service.

I will pass your feedback onto Dino and his Manager. We are very lucky to have him with us.

Kind regards

Tamara

RK
Robert K's update18 Sept 2017, 21:06
Reviewer Update
Dear Tamara, Thank you for your prompt response. I wrote the review at 20h00 and received your response within 20min, a further testament to Travelstart's impeccable service. An arbitrary process such as booking an international flight online is tedious, having had the interaction with your team, as it were, proved the contrary, which is no mean feat by anyone's standards. Looking forward to future dealings with Travelstart. Best Regards, RPK
Travelstart
Travelstart's reply18 Sept 2017, 21:24
Official

Dear RPK

We certainly look forward to dealing with you in the future and Romancing you some more!

Wishing you an amazing week :)

Regards

Tamara