1 reviews | Active since Jul 2021
Difficult company to get hold of and Refund for covid 19 level 4 travel restriction
Worst contact ways for a big company. Been trying to get hold of them since Sunday 27 June 2021. Was send to contact form and WhatsApp that sent me back to the same contact form. We had a booking out of Gauteng for 2 July 2021. Due to covid 19 level 4 regulations, we could not travel out of Gauteng. Sent this contact forms so many times with no response. Decided to contact the specific airline to assist which they told me they can’t help I still need to contact the travel agency as they have no contracts with them. But the airline helped me to flag my tickets 1-2 days before the flight as I was worried it’ll be taken as no show up if I have not received any communication from Travelstart. I finally received an email from them after 9 days of initial contact and 4 days after the booked flight date. They suggested I rebook the flight and if I cancel I’ll loose airline fuel/taxes and only receive R134 refund for each person I booked for. The total flight price was more than R8k. What is that, as this is beyond our control and unfortunately we won’t be able to use that route or ticket anymore so we would like a full refund. This is no show from us but national lockdown rules in SA. This does not mean customers should loose their monies for something beyond their control. Other companies by Monday 28th June 2021, they had already contacted us with options for other booking that fall within the time frame with options of refund. Why a supposedly big company you can’t talk to a real person and with their contact form, no email back response for proof you’ve contacted them. They should have been pro active on this not the customer in cases like this. I’ll never ever use them, worst experience ever. I’ll still take it further to get our refund.
Thanks for reaching out and voicing your concerns.
I've called up your booking and see we received your booking query via our online contact form on the 6th July.
Searching using your e-mail address the first email received was 6th July and our team responded with a quote as per the airline fare rules.
As the airline sit with all funds of the ticket we are governed by the airlines cancellation and change policy and need to quote according to their directives.
I will contact you shortly on the number you have provided to assist in answering any further refund queries you might have.
Kind Regards,
Marcelle
Thanks for reaching out and voicing your concerns.
I've called up your booking and see we received your booking query via our online contact form on the 6th July.
Searching using your e-mail address the first email received was 6th July and our team responded with a quote as per the airline fare rules.
As the airline sit with all funds of the ticket we are governed by the airlines cancellation and change policy and need to quote according to their directives.
I will contact you shortly on the number you have provided to assist in answering any further refund queries you might have.
Kind Regards,
Marcelle
Hope this be resolved soon
Hope this be resolved soon
Thank you for taking my calls earlier and allowing me to assist with your booking query.
I am busy working on your booking and will be in contact again by close of business today with a call back and provide feedback via email.
Kind Regards,
Marcelle
Thank you for taking my calls earlier and allowing me to assist with your booking query.
I am busy working on your booking and will be in contact again by close of business today with a call back and provide feedback via email.
Kind Regards,
Marcelle
Please travelstart must improve communication and response to their customers. Have proper email/contact telephone numbers that are accessible and that are directed to certain people for response.
This should not have come to this. I think travelstart needs to find another easier way of communicating with their customers. The contact form and WhatsApp is not the way. There should be east access to them when issues arise, not only when issues are escalated this way that you get to communicate with someone person to person. The contact form does not even give you a response that, yes we received your query, we will be in touch. Once you send it, you don’t even know as a client whether it reached its intended person/s.
Also if you don’t get an acknowledgment from the contact form, they’ll take it as if you never contacted them. Something better needs to be done to open open and clear communication from travelstart to its clients. Fortunately for me I tried different options when I did not get response from the contact form that I kept as proof, otherwise I would have been labeled otherwise if I did not. These issues really should not come to this. We are all busy people with no time for things like this as they exhaust you and waste your time.
Thank you
Zukiswa
Please travelstart must improve communication and response to their customers. Have proper email/contact telephone numbers that are accessible and that are directed to certain people for response.
This should not have come to this. I think travelstart needs to find another easier way of communicating with their customers. The contact form and WhatsApp is not the way. There should be east access to them when issues arise, not only when issues are escalated this way that you get to communicate with someone person to person. The contact form does not even give you a response that, yes we received your query, we will be in touch. Once you send it, you don’t even know as a client whether it reached its intended person/s.
Also if you don’t get an acknowledgment from the contact form, they’ll take it as if you never contacted them. Something better needs to be done to open open and clear communication from travelstart to its clients. Fortunately for me I tried different options when I did not get response from the contact form that I kept as proof, otherwise I would have been labeled otherwise if I did not. These issues really should not come to this. We are all busy people with no time for things like this as they exhaust you and waste your time.
Thank you
Zukiswa