1 reviews | Active since Jun 2021
Delivery Failure - Emotional Distress - Antiquated SOP
My wife is Goodman-Devilliers
As mentioned: 1. Suggest you relook your PL and IS (false 20 working "investigation policy") 2. Your merchant transacted by1 click (i.e 0.5 seconds) for the reservation secures funds though expect patrons to wait 20 working days for you to rectify failure of service. 3. A rental of a vehicle (in any class) is NOT subject to a credit, ******** or insurance clearance. None of which my wife's details are relevant for the purpose and are general acceptable practice for data access.
Hertz/Firefly antiquated internal policies are that which they are. Your excuse disguised as an explanation of insufficient funds is a complete fabrication. TRUST me that there are/were funds enough to buy the car let alone rent it.
Its the principle, NOT the meager financial amount - Its the the precedence set and granted by ******** people which will not fuss.
I will deal with Hertz/Firefly civilly for the emotional distress caused to my wife and urge that you resolve this amicably.
ZA***
Thank you for reaching out and providing feedback.
As we go through a third party, Car Trawler any payment made would be processed via their portal.
Any details requested during the booking process is that of Car Trawler & Car Hire company you have selected during the booking process.
Regarding the refund time frame any refund due would be done from their side and as per the Car Hire Policy.
I regret to hear you have not had a great experience and apologise for any distress caused to your wife.
Should you wish you are welcome email them direct at: *** or call: ***
I have called twice on the number provided however there is no answer and no option to leave a message.
Please reach out to Car Trawler direct who will address any concerns you have.
Kind Regards,
Marcelle
Thank you for reaching out and providing feedback.
As we go through a third party, Car Trawler any payment made would be processed via their portal.
Any details requested during the booking process is that of Car Trawler & Car Hire company you have selected during the booking process.
Regarding the refund time frame any refund due would be done from their side and as per the Car Hire Policy.
I regret to hear you have not had a great experience and apologise for any distress caused to your wife.
Should you wish you are welcome email them direct at: *** or call: ***
I have called twice on the number provided however there is no answer and no option to leave a message.
Please reach out to Car Trawler direct who will address any concerns you have.
Kind Regards,
Marcelle