1 reviews | Active since Apr 2019
Delayed refund of tickets after flights was cancelled by the airline.
I have received such disappointing service from Travelstart. I have always been satisfied with their service, but to treat two pensioners this way is totally unacceptable.My parents' flight from Bloemfontein to George was cancelled just before Christmas 2018. They had to make a lot of phonecalls to confirm that it was cancelled. They were reassured that they will receive the R8000 within the next 8 weeks. It was on 26 January that I sent an e mail to find out when the refund will be done. My father have received a reply recently that he can expect the payment between April and July. As this is surely the clients money, I can not understand the delay in refund. Poor service from Travelstart/CEM air.
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Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking my call this morning.
As discussed, the airline is in the process of refunding bookings and every week we receive a list of bookings that have been refunded. I can contact you next week sometime with an update.
I trust this helps.
Kind regards,
Melony at Travelstart
Thank you for taking my call this morning.
As discussed, the airline is in the process of refunding bookings and every week we receive a list of bookings that have been refunded. I can contact you next week sometime with an update.
I trust this helps.
Kind regards,
Melony at Travelstart