Deceptive Advertising

<p>On 28 September 2016 at approximately 13H12, I utilised Travelstart to book a Kulula flight from Cape Town to Johannesburg. Shortly after making the booking, I received a booking confirmation email which contained my booking reference number. In addition to this, I received an SMS notification that R88.00 was deducted from my bank account. At approximately 17H24, I received an email from ********** notifying me that my booking has been cancelled due to a “technical glitch” and suggested that I should make a new booking, or book directly with the airline. Upon querying the email received, Naseem, from the Travelstart processing department advised that the airline (Kulula) has been experiencing problems with their system and therefore, Travelstart are unable to issue my ticket. He also advised that the R88.00 was a hold amount that will be reversed within 24 hours.<br /> <br />I then proceeded to Travelstart and Kulula airlines website in an attempt to re-book the flight (MN104) I initially booked, only to find that the advertised price had changed from R897.00 (as seen in my booking confirmation) to an exorbitant amount of R3018.00. Travelstart has ignored my concerns addressing this change in ticket price and continue to provide no assistance in resolving the matter. It is clear that customers are not at the best interest of Travelstart and I would not recommend their unprofessional service to anyone.</p>