AF
Antonella F
1 reviews | Active since Mar 2019
18 Mar 2019, 12:53
debited witout confirmation
• 1. Money debited without confirmation. 4 weeks later still waiting for refund no compensation due to frustration caused.
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Replies (2)
Travelstart's replyOfficial
18 Mar 2019, 13:17Dear Antonella Fimiani
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply18 Mar 2019, 13:17
Official
Dear Antonella Fimiani
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. We are sorry to hear you were not pleased with our service.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
18 Mar 2019, 16:49Dear Antonella Fimiani
I have tried calling you on the number provided, unfortunately to no avail.
I have checked your booking again today and I see that Lindsay from our Refunds team has been in contact and she has sent you a proof of payment proving that we had already refunded you.
When we spoke on the 07th March, I had advised you the wait time would be 14 bank days before you would see the funds in your account. I do understand that you are not pleased with the wait time, but as Lindsay stated in her email to you today, we are trying everything we can on our side, to get your money refunded to you sooner rather then later.
Once again, I do apologize for the inconvenience caused,
Kind regards,
Melony at Travelstart
I have tried calling you on the number provided, unfortunately to no avail.
I have checked your booking again today and I see that Lindsay from our Refunds team has been in contact and she has sent you a proof of payment proving that we had already refunded you.
When we spoke on the 07th March, I had advised you the wait time would be 14 bank days before you would see the funds in your account. I do understand that you are not pleased with the wait time, but as Lindsay stated in her email to you today, we are trying everything we can on our side, to get your money refunded to you sooner rather then later.
Once again, I do apologize for the inconvenience caused,
Kind regards,
Melony at Travelstart
Travelstart's reply18 Mar 2019, 16:49
Official
Dear Antonella Fimiani
I have tried calling you on the number provided, unfortunately to no avail.
I have checked your booking again today and I see that Lindsay from our Refunds team has been in contact and she has sent you a proof of payment proving that we had already refunded you.
When we spoke on the 07th March, I had advised you the wait time would be 14 bank days before you would see the funds in your account. I do understand that you are not pleased with the wait time, but as Lindsay stated in her email to you today, we are trying everything we can on our side, to get your money refunded to you sooner rather then later.
Once again, I do apologize for the inconvenience caused,
Kind regards,
Melony at Travelstart
I have tried calling you on the number provided, unfortunately to no avail.
I have checked your booking again today and I see that Lindsay from our Refunds team has been in contact and she has sent you a proof of payment proving that we had already refunded you.
When we spoke on the 07th March, I had advised you the wait time would be 14 bank days before you would see the funds in your account. I do understand that you are not pleased with the wait time, but as Lindsay stated in her email to you today, we are trying everything we can on our side, to get your money refunded to you sooner rather then later.
Once again, I do apologize for the inconvenience caused,
Kind regards,
Melony at Travelstart