rR
rusinh R
1 reviews | Active since Nov 2016
25 Nov 2019, 13:20
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Travelstart South Africa- ****************! Worst experience ever!!!!!! I had made an error in my booking , called within seconds to try fix it or cancel my booking , only to be told it is a FlySafair issue , called FlySafair to be told again Nothing they can do except charge me double to change my ticket! I made an error and called within seconds to correct it or cancel my ticket , it does not matter what your policy is you can see when a client has called within second of making the booking and in a total panic! this is a disgrace , *****ing from your client!
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Travelstart's replyOfficial
25 Nov 2019, 15:01Dear Hils R
Thank you for taking the time to provide your feedback, and we are sorry to hear the way your query was handled was not to your satisfaction.
Please be advised that we at Travelstart need to adhere to airline rules and therefore referred you to airline regarding the error made to your booking, as Low Cost Carrier tickets (e.g. Mango and Flysafair) are generally non-refundable.
We do also advise this on our website, under FAQ's and our Terms and Conditions.
Please see example below from our FAQ section:
" I have made an error with my booking am I able to cancel and get a full refund if I contact you before close of business on the same day of my booking? " " It is always best to make contact with us as soon as possible after making your booking in order for us to try to assist you as quickly as possible. We are not able to able to guarantee a refund will be possible as this would depend on the airline rules. In relation to low cost carriers we refer to you section 7. "
As we do try to be customer centric and although there was no solution please accept our apologies.
Your feedback is however key as this will help us better understand the clients perspective.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear the way your query was handled was not to your satisfaction.
Please be advised that we at Travelstart need to adhere to airline rules and therefore referred you to airline regarding the error made to your booking, as Low Cost Carrier tickets (e.g. Mango and Flysafair) are generally non-refundable.
We do also advise this on our website, under FAQ's and our Terms and Conditions.
Please see example below from our FAQ section:
" I have made an error with my booking am I able to cancel and get a full refund if I contact you before close of business on the same day of my booking? " " It is always best to make contact with us as soon as possible after making your booking in order for us to try to assist you as quickly as possible. We are not able to able to guarantee a refund will be possible as this would depend on the airline rules. In relation to low cost carriers we refer to you section 7. "
As we do try to be customer centric and although there was no solution please accept our apologies.
Your feedback is however key as this will help us better understand the clients perspective.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
The Travelstart Team
Travelstart's reply25 Nov 2019, 15:01
Official
Dear Hils R
Thank you for taking the time to provide your feedback, and we are sorry to hear the way your query was handled was not to your satisfaction.
Please be advised that we at Travelstart need to adhere to airline rules and therefore referred you to airline regarding the error made to your booking, as Low Cost Carrier tickets (e.g. Mango and Flysafair) are generally non-refundable.
We do also advise this on our website, under FAQ's and our Terms and Conditions.
Please see example below from our FAQ section:
" I have made an error with my booking am I able to cancel and get a full refund if I contact you before close of business on the same day of my booking? " " It is always best to make contact with us as soon as possible after making your booking in order for us to try to assist you as quickly as possible. We are not able to able to guarantee a refund will be possible as this would depend on the airline rules. In relation to low cost carriers we refer to you section 7. "
As we do try to be customer centric and although there was no solution please accept our apologies.
Your feedback is however key as this will help us better understand the clients perspective.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear the way your query was handled was not to your satisfaction.
Please be advised that we at Travelstart need to adhere to airline rules and therefore referred you to airline regarding the error made to your booking, as Low Cost Carrier tickets (e.g. Mango and Flysafair) are generally non-refundable.
We do also advise this on our website, under FAQ's and our Terms and Conditions.
Please see example below from our FAQ section:
" I have made an error with my booking am I able to cancel and get a full refund if I contact you before close of business on the same day of my booking? " " It is always best to make contact with us as soon as possible after making your booking in order for us to try to assist you as quickly as possible. We are not able to able to guarantee a refund will be possible as this would depend on the airline rules. In relation to low cost carriers we refer to you section 7. "
As we do try to be customer centric and although there was no solution please accept our apologies.
Your feedback is however key as this will help us better understand the clients perspective.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
The Travelstart Team