CJ
Charleen J
1 reviews | Active since May 2019
24 May 2019, 05:50
**************** and bad service
I needed to cancel my flights and waited more than 10 days to get a cancellation quote. a few hours before my flight were due, I get a quote and to my disgust the refund amount was the worst part of it all.
R2000 for tickets and a R727 refund quote - infants tickets can't be refunded. This is absolutely appalling and a disgrace to refund such a little amount. You pay R2000 for your flights and the cancellation amount is 3/4 of the tickets. How do you justify R1200 odd to cancel 2 tickets on the system. What work was really involved to cost so much for a cancellation.
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Replies (2)
Travelstart's replyOfficial
24 May 2019, 06:54Dear Charleen Joubert
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply24 May 2019, 06:54
Official
Dear Charleen Joubert
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
24 May 2019, 11:38Dear Charleen,
Thank you for taking the time to speak to me this morning.
As discussed, please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
I do trust that this explanation has been helpful.
Kind regards, Melony
Travelstart Customer Relations Team
Thank you for taking the time to speak to me this morning.
As discussed, please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
I do trust that this explanation has been helpful.
Kind regards, Melony
Travelstart Customer Relations Team
Travelstart's reply24 May 2019, 11:38
Official
Dear Charleen,
Thank you for taking the time to speak to me this morning.
As discussed, please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
I do trust that this explanation has been helpful.
Kind regards, Melony
Travelstart Customer Relations Team
Thank you for taking the time to speak to me this morning.
As discussed, please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
I do trust that this explanation has been helpful.
Kind regards, Melony
Travelstart Customer Relations Team