BN
Bonie N
1 reviews | Active since Apr 2019
18 Aug 2021, 23:08
Day light *******
Booked 5 tickets from Capetown to Johannesburg in February 2021, to travel in August the 13th. Was told a few days prior to my travelling date that com air has grounded their flights due to covid regulations, if I cancel the flight on the day i am flying I will receive full refund to my surprise I only received R997.68 for 5 tickets and travelstart machine says all agents are currently busy to give me answers. British airways says i should contact them during office hours though I was communicating with the machine during the day.
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Travelstart's replyOfficial
19 Aug 2021, 17:12Hi Bonie, thank you for reaching out to us.
I have checked the booking and the airline is still yet to process the other reference with the 3 passengers. The amount received is only in part and not completed yet. I will follow up with the team and revert with when you can expect the other funds.
Kind Regards,
Melissa
I have checked the booking and the airline is still yet to process the other reference with the 3 passengers. The amount received is only in part and not completed yet. I will follow up with the team and revert with when you can expect the other funds.
Kind Regards,
Melissa
Travelstart's reply19 Aug 2021, 17:12
Official
Hi Bonie, thank you for reaching out to us.
I have checked the booking and the airline is still yet to process the other reference with the 3 passengers. The amount received is only in part and not completed yet. I will follow up with the team and revert with when you can expect the other funds.
Kind Regards,
Melissa
I have checked the booking and the airline is still yet to process the other reference with the 3 passengers. The amount received is only in part and not completed yet. I will follow up with the team and revert with when you can expect the other funds.
Kind Regards,
Melissa