tM
trymore M
1 reviews | Active since Apr 2014
08 Mar 2022, 12:02
Date change request delay.
I made a booking last week through Travel start to travel on the 8th of April, however now wanted to change it to the 7th of April. On the 3rd of March 2022 I made a request to change this booking by way of email and also online query. I got an email response that I will get a response between 48 to 72 hours on my request for change. Now it has been 5 days since I got that email. I have sent follow up emails but no response. I tried calling but the queue notification says I am number 75 on the queue so holding on the phone wasn't going to help. I actually received a case number but nothing else after that. Really unhappy.
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Travelstart's replyOfficial
09 Mar 2022, 15:50Hi Trymore,
Thank you for reaching out to us.
I have checked the booking and can see that we have assisted you with the changes. I do apologise for the delay in the assistance received. The team has been inundated with requests and we have opened another channel of communication in order to assist passengers better. With the new channel we have been finding our feet and assistance should be much easier and faster to obtain.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have assisted you with the changes. I do apologise for the delay in the assistance received. The team has been inundated with requests and we have opened another channel of communication in order to assist passengers better. With the new channel we have been finding our feet and assistance should be much easier and faster to obtain.
Wishing you a good day further.
Kind Regards,
Melissa
Best regards,
Travelstart's reply09 Mar 2022, 15:50
Official
Hi Trymore,
Thank you for reaching out to us.
I have checked the booking and can see that we have assisted you with the changes. I do apologise for the delay in the assistance received. The team has been inundated with requests and we have opened another channel of communication in order to assist passengers better. With the new channel we have been finding our feet and assistance should be much easier and faster to obtain.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have assisted you with the changes. I do apologise for the delay in the assistance received. The team has been inundated with requests and we have opened another channel of communication in order to assist passengers better. With the new channel we have been finding our feet and assistance should be much easier and faster to obtain.
Wishing you a good day further.
Kind Regards,
Melissa
Best regards,