1 reviews | Active since Oct 2016

21 Nov 2017, 14:07

Date Change cost 60% of my ticket ?????

Hello

I took nearly 2 hours to get through to the call center today.

I book a ticket for 5 June to 22 June 2018 from JHB to JFK upon confirmation e-mail I see the dates are now 5 Jun - 22 Jul 2018, I phoned in to change the dates and travelstart wants to charge me R5500 ?

A new ticket costs R9000 I paid R8400 ... I do not know where all the fees and charges come in but to pay 60% of a whole ticket just to change dates by 1 month (which is travelstarts error) I read the negative reviews that cancellations and refunds are worse and people only get 30% of their paid amount back.

I would just like to change the dates to my correct travel dates, if travel start cannot get this done, I want a full refund and I will never book through them again and use other sites instead.

0
Replies (4)
Travelstart
Travelstart's reply21 Nov 2017, 14:22
Official

Good day

Kindly provide me with a contact number and your booking reference number.

Regards

Tracey

's update21 Nov 2017, 14:39
Reviewer Update
*** ZA ********** 1
's update22 Nov 2017, 15:48
Reviewer Update
Still waiting for an update.
's update26 Nov 2017, 22:09
Reviewer Update
I know got an email stating it will cost R32500 ... thirty two thousand five hundred o change the dates ! Date light ******* ! According to Consumer Protection act I demand a full refund and urge all potential passengers to avoid using a company that works in this manner