1 reviews | Active since May 2019
Customer Support Non-Existing!
I'm definitely not one to complain on social media, but this has gone too far!
I booked our honeymoon flights with Travelstart South Africa in early June. At the end of July I was notified by email from them of a schedule change to our flights by the airline.
This would have led to a 5 hour stopover at OR Thambo - whole day gone.
So in trying to change my flights...
They do not have a call centre, only a contact form and whatsapp number plus their emails are no-reply!
I have not received any response from them on the contact form submitted regarding the flight changes (5x times submitted), their whatsapp either doesn't work or they don't reply (I have been waiting online now for more than an hour as we speak).
This has been going on for 3 weeks with absolute no response.
As a result I had to book and pay for new return flights, and I'm still not able to get my old return flights cancelled. So the plane is going to have empty seats in our absence it seems.
PLEASE PLEASE do not use Travelstart South Africa to book your flights, if ANYTHING changes in your itinerary, you're *****ed!
This exercise is costing me R15k by the way! Expensive lesson.
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I've searched using your e-mail address and located a booking ending in: 6429
I see our Schedule Changes team emailed options on the 5th August to which you declined and requested alternative flights. The team reached out to the airline to see if they would honour this request. No response was received and they sent a follow up to the airline. A 3rd email was later sent to the airline as no response was received. Only once the airline confirms they will confirm what is requested is our Schedule Changes team able to offer that option.
On the 24 August they made contact with you via email providing the same options as before but no response was received via the online contact form link which was provided in the e-mail.
I will give you a call shortly to address any concerns you might have over the phone and have escalated your booking query onto our Schedule Changes team who will be in touch.
Kind Regards,
Marcelle
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I've searched using your e-mail address and located a booking ending in: 6429
I see our Schedule Changes team emailed options on the 5th August to which you declined and requested alternative flights. The team reached out to the airline to see if they would honour this request. No response was received and they sent a follow up to the airline. A 3rd email was later sent to the airline as no response was received. Only once the airline confirms they will confirm what is requested is our Schedule Changes team able to offer that option.
On the 24 August they made contact with you via email providing the same options as before but no response was received via the online contact form link which was provided in the e-mail.
I will give you a call shortly to address any concerns you might have over the phone and have escalated your booking query onto our Schedule Changes team who will be in touch.
Kind Regards,
Marcelle
Thank you for your call and response to this post. The lack of communication from Travelstart is what caused this issue and onus can't be placed on the airline, I understand that schedules can change.
It's a pity that I only received a response to my enquiries from Travelstart after a negative review was made .
I await your email within 24 hours (as promised) to resolve this matter as and thank you for your assistance in this regard.
Anton
Thank you for your call and response to this post. The lack of communication from Travelstart is what caused this issue and onus can't be placed on the airline, I understand that schedules can change.
It's a pity that I only received a response to my enquiries from Travelstart after a negative review was made .
I await your email within 24 hours (as promised) to resolve this matter as and thank you for your assistance in this regard.
Anton