EN
Elmer N
1 reviews | Active since Mar 2020
19 Mar 2020, 12:19
Customer Service Non Existent
Damn, will never use their service again, poor customer service takes days to respond, and still waiting for my cancellation mail, so that I can contact the insurance company! Above this all, they ask a R200 fee to do the cancellation and refuse to do anything until it is paid! Pathetic!
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Replies (1)
Travelstart's replyOfficial
19 Mar 2020, 15:43Good afternoon Elmer
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
I have escalated this to our Refunds Team as I do understand your flight is scheduled for tomorrow, and you should be receiving feedback from them shortly.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
I have escalated this to our Refunds Team as I do understand your flight is scheduled for tomorrow, and you should be receiving feedback from them shortly.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply19 Mar 2020, 15:43
Official
Good afternoon Elmer
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
I have escalated this to our Refunds Team as I do understand your flight is scheduled for tomorrow, and you should be receiving feedback from them shortly.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your feedback on your recent flight booking with Travelstart.
I am sorry to hear you are not pleased with the way your query has been handled and I completely understand the frustration this has caused.
I have escalated this to our Refunds Team as I do understand your flight is scheduled for tomorrow, and you should be receiving feedback from them shortly.
Please accept our sincere apologies for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team