Customer service my ass!

Travelstart, you are a pathetic excuse for a company. There is not another country on the face of the planet that would place their customers so low down in terms of priorities. The system that you have created, that you call 'Customer Service' is the ****hest thing from it. The representatives that you communicate with provide you with as little help as possible. They log off from your chat whenever they feel like it, whether they have dealt with your query entirely or not. You do not reply to emails sent through your email enquiry system, nor do you respond to emails sent directly to me.

I think that you should keep in mind that with such poor customer service you are going to lose many customers. Maybe my business counts for nothing, but if everyone else has to go through what I have had to go through, it will not be long before you lose business from everyone else too.

I also think that it is quite laughable that you do not have the option for people to give reviews on Facebook. Is it that bad? That people want to share THAT many terrible experiences that you cannot have THAT much bad press?

I know I am shouting into a void here, BUT let me reiterate: I think you are pathetic!