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sonnett Z
1 reviews | Active since Jan 2014
10 Mar 2021, 15:15
Customer service is shocking
I would really appreciate it if I could speak to a human instead of automated chatbots! I have ticket I urgently need to rebook after it was suspended due to level 4 lockdown last year, but alas, I cannot call Travelstart, so I have to resort to whatsapp, website chatbots and social media! I need to finalize arrangements asap and now I'm being delayed, due to not being able to reach anyone to assist me swiftly! I was emailed to say I will receive a quote. I don't need a quote, I have an existing ticket paid for, I need to simply change the dates. Can someone please urgently assist
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Replies (2)
Travelstart's replyOfficial
10 Mar 2021, 16:01Hi Sonnett,
Thank you for reaching out to us.
I was able to locate the booking anc can see that you had been in contact with us via social media. I have checked the request and have seen that BA Comair is not operational on this route for the dates you are requesting.
Please could you advise alternative dates via feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I was able to locate the booking anc can see that you had been in contact with us via social media. I have checked the request and have seen that BA Comair is not operational on this route for the dates you are requesting.
Please could you advise alternative dates via feedback @ travelstart .com
Kind Regards,
Melissa
Travelstart's reply10 Mar 2021, 16:01
Official
Hi Sonnett,
Thank you for reaching out to us.
I was able to locate the booking anc can see that you had been in contact with us via social media. I have checked the request and have seen that BA Comair is not operational on this route for the dates you are requesting.
Please could you advise alternative dates via feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I was able to locate the booking anc can see that you had been in contact with us via social media. I have checked the request and have seen that BA Comair is not operational on this route for the dates you are requesting.
Please could you advise alternative dates via feedback @ travelstart .com
Kind Regards,
Melissa
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sonnett Z's updateReviewer Update
10 Mar 2021, 16:21According to British Airways, they are operational on that route from 28 March 2021 i called them this morning. What dates do you have available then?
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sonnett Z's update10 Mar 2021, 16:21
Reviewer Update
According to British Airways, they are operational on that route from 28 March 2021 i called them this morning. What dates do you have available then?