WG
Waide G
1 reviews | Active since May 2022
27 May 2022, 14:42
Customer service is seriously lacking
Your customer service is seriously lacking! I have been waiting for a refund for 4 months! You receive no communication from Travelstart! I have been sitting on the phone waiting to speak to a consultant for nearly an hour! This is ridiculous! Can someone pick up the phone and provide me with my refund!
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Travelstart's replyOfficial
28 May 2022, 11:28Good day Waide,
Thank you for taking my call earlier.
We have taken a look at the booking reference number you have provided: ZA***9 for passenger Quintin.
As per the refund quote sent 26th January 2022 the following was mentioned in the quote:
""The refund can take 12-24 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
We received confirmation the following day 27th January where you confirmed to the refund, thank you.
Our team sent an email 11 May 2022 to the email address used to make booking: ZA***9 requesting banking details.
We have checked the booking and have not received the banking details via the online contact form as requested in the email sent.
Please check email address / inbox again. We have resent the email again with the link one needs to use to submit the banking details.
Once the team have received the requested banking details they will forward this onto our finance team to finalize the refund process.
As discussed I will keep an eye ont he booking to see if the banking details are received today. And I will escalate onto our finance team.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
We have taken a look at the booking reference number you have provided: ZA***9 for passenger Quintin.
As per the refund quote sent 26th January 2022 the following was mentioned in the quote:
""The refund can take 12-24 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
We received confirmation the following day 27th January where you confirmed to the refund, thank you.
Our team sent an email 11 May 2022 to the email address used to make booking: ZA***9 requesting banking details.
We have checked the booking and have not received the banking details via the online contact form as requested in the email sent.
Please check email address / inbox again. We have resent the email again with the link one needs to use to submit the banking details.
Once the team have received the requested banking details they will forward this onto our finance team to finalize the refund process.
As discussed I will keep an eye ont he booking to see if the banking details are received today. And I will escalate onto our finance team.
Kind Regards,
Marcelle
Travelstart's reply28 May 2022, 11:28
Official
Good day Waide,
Thank you for taking my call earlier.
We have taken a look at the booking reference number you have provided: ZA***9 for passenger Quintin.
As per the refund quote sent 26th January 2022 the following was mentioned in the quote:
""The refund can take 12-24 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
We received confirmation the following day 27th January where you confirmed to the refund, thank you.
Our team sent an email 11 May 2022 to the email address used to make booking: ZA***9 requesting banking details.
We have checked the booking and have not received the banking details via the online contact form as requested in the email sent.
Please check email address / inbox again. We have resent the email again with the link one needs to use to submit the banking details.
Once the team have received the requested banking details they will forward this onto our finance team to finalize the refund process.
As discussed I will keep an eye ont he booking to see if the banking details are received today. And I will escalate onto our finance team.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
We have taken a look at the booking reference number you have provided: ZA***9 for passenger Quintin.
As per the refund quote sent 26th January 2022 the following was mentioned in the quote:
""The refund can take 12-24 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
We received confirmation the following day 27th January where you confirmed to the refund, thank you.
Our team sent an email 11 May 2022 to the email address used to make booking: ZA***9 requesting banking details.
We have checked the booking and have not received the banking details via the online contact form as requested in the email sent.
Please check email address / inbox again. We have resent the email again with the link one needs to use to submit the banking details.
Once the team have received the requested banking details they will forward this onto our finance team to finalize the refund process.
As discussed I will keep an eye ont he booking to see if the banking details are received today. And I will escalate onto our finance team.
Kind Regards,
Marcelle