1 reviews | Active since Apr 2012
Customer Service is really bad.
I cancelled a booking since I had to change it to a different day. The operator stated that I can cancel the flight without any penalties, and the refund would be complete within 3 days
7 Days later I made an inquiry about the status of my refund, where I was told it takes 7 days. It's been 11 days since I cancelled my flight. I phoned 3 times yesterday to get a payment reference number, and the one operator even offered to phone me back.
After 5 phone calls (which usually takes around 15 minutes since you wait 10 minutes) and a mail I still dont see the refund reflecting on my account, and although I was told they definitely made the payment, no one can give me a payment reference so I can follow up with my bank.
Hi there Christian,
I want to start by saying thank you for taking the time out of your schedule to write to us, about your Travelstart experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have spoken to the agent you were in contact with yesterday and she has advised she will be following up with you shortly with a call.
I want you to know that your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Christian,
I want to start by saying thank you for taking the time out of your schedule to write to us, about your Travelstart experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have spoken to the agent you were in contact with yesterday and she has advised she will be following up with you shortly with a call.
I want you to know that your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart