Customer Service is Non-Existent

First off - I would like to state that I'm fully aware of of the difficult time Travelstart and the rest of the companies in this specific industry has gone through since Covid-19 regulations.

That being said, all companies needed to adapt and innovate and work harder than ever before to deliver. After more than 18+ months since the regulations was imposed, Travelstart has under performed and their customer service is almost non-existent.

After a year and a half they still take 3 - 5 days to respond to any query, and their responses is very half hearted, meaning they make very little effort to solve your query, and merely 'just respond'. I've been trying to rebook my flight since November 2021 (two months now). It can't be this difficult.

They now have only two methods to contact them via Contact form or Whatsapp. Their whatsapp response time is somewhat quicker (still waiting 24 hours+ at times to get feedback), and if you do not respond within a few minutes, they end the conversation and you have to log the query again, and wait again.

Travelstart was a magnificent company, but I'm afraid if they do not seriously improve their support very quickly, I can't see good things for them going forward. I personally will not be booking through them again in the near future.