ST
Stacey T
1 reviews | Active since Oct 2019
03 Oct 2019, 10:48
Customer service @ Travelstart
i would just like to say the assistance i received from Kyle from travelstart was out of this world, he was so helpful, patient and even helping in a section that was not even in his department because i received zero help from the other staff at travelstart sending me from pillar to post giving me wrong contact numbers, putting phones down in my ear, putting me on hold forever when i requested to speak to management, i was so gatvol and kyle came to my rescue, thank you Kyle.
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Travelstart's replyOfficial
03 Oct 2019, 10:59Dear Stacey
Thank you for sharing your feedback, both positive and constructive.
While it's amazing to hear that Kyle was great, we are sorry your overall experience didn’t match your expectations.We will look into the other issues mentioned as all feedback is important to us and helps us get better.
On a lighter note, we couldn’t be happier that Kyle provided you with great customer service.He is a true asset and we are lucky to have him on the Travelstart team.
We hope you have a wonderful day further, we can’t wait to welcome you back online soon!
Kind regards, Melony at Travelstart
Customer Relations Team
Thank you for sharing your feedback, both positive and constructive.
While it's amazing to hear that Kyle was great, we are sorry your overall experience didn’t match your expectations.We will look into the other issues mentioned as all feedback is important to us and helps us get better.
On a lighter note, we couldn’t be happier that Kyle provided you with great customer service.He is a true asset and we are lucky to have him on the Travelstart team.
We hope you have a wonderful day further, we can’t wait to welcome you back online soon!
Kind regards, Melony at Travelstart
Customer Relations Team
Travelstart's reply03 Oct 2019, 10:59
Official
Dear Stacey
Thank you for sharing your feedback, both positive and constructive.
While it's amazing to hear that Kyle was great, we are sorry your overall experience didn’t match your expectations.We will look into the other issues mentioned as all feedback is important to us and helps us get better.
On a lighter note, we couldn’t be happier that Kyle provided you with great customer service.He is a true asset and we are lucky to have him on the Travelstart team.
We hope you have a wonderful day further, we can’t wait to welcome you back online soon!
Kind regards, Melony at Travelstart
Customer Relations Team
Thank you for sharing your feedback, both positive and constructive.
While it's amazing to hear that Kyle was great, we are sorry your overall experience didn’t match your expectations.We will look into the other issues mentioned as all feedback is important to us and helps us get better.
On a lighter note, we couldn’t be happier that Kyle provided you with great customer service.He is a true asset and we are lucky to have him on the Travelstart team.
We hope you have a wonderful day further, we can’t wait to welcome you back online soon!
Kind regards, Melony at Travelstart
Customer Relations Team