Customer Service a myth

<p>It is now 8 months down the line since my booking was cancelled due to an airline being grounded. Notwithstanding that I took out liquodation insurance, I have recieved no refund. </p> <p> </p> <p>Upon multiple queries, all I recieve is a boilerplate answer that the airline is grounded but not liquodated. No refund, no apologies, no money. This is completely unacceptable. </p>