TM
Talitha M
1 reviews | Active since Nov 2020
18 Nov 2020, 12:47
**** customer service
If I could I wouldnt give this company any stars. There customer service is up to sh*t. They have an attitude and are very rude. I am disgusted but their service and will never ever recommend them to anyone. Stay away!!
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Replies (1)
Travelstart's replyOfficial
18 Nov 2020, 16:53 Hi Talithia,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Thank you for allowing us to investigate and respond with feedback.
You completed your booking on the 16th November, In the booking confirmation emailed the following is mentioned.
The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred.
Our ticketing team emailed a payment reminder the same day:
"Payment for your booking has not yet reflected in our account. The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred." And a new payment link was emailed.
The following sms was sent to the number used to make the booking:
Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart
On the 18th November you reached out to us advising you were struggling to make payment. And our agent responded with:
Please advise us by 10h30 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
We quote from the Global booking system, this is why the following was mentioned in the booing confirmation and email sent earlier today.
""Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
As the booking was made 2 days earlier we are only able to guarantee that fare quoted that day. Should the airline cancel from their side, I'm afraid we do not have control over this.
The booking has since been cancelled by the airline due to no payment being received on the 16th November and we are unable to get the same fare back.
If there is an alternative number we can reach you on you are welcome to send this through and we will be in touch to address any other booking queries you might have.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Thank you for allowing us to investigate and respond with feedback.
You completed your booking on the 16th November, In the booking confirmation emailed the following is mentioned.
The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred.
Our ticketing team emailed a payment reminder the same day:
"Payment for your booking has not yet reflected in our account. The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred." And a new payment link was emailed.
The following sms was sent to the number used to make the booking:
Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart
On the 18th November you reached out to us advising you were struggling to make payment. And our agent responded with:
Please advise us by 10h30 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
We quote from the Global booking system, this is why the following was mentioned in the booing confirmation and email sent earlier today.
""Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
As the booking was made 2 days earlier we are only able to guarantee that fare quoted that day. Should the airline cancel from their side, I'm afraid we do not have control over this.
The booking has since been cancelled by the airline due to no payment being received on the 16th November and we are unable to get the same fare back.
If there is an alternative number we can reach you on you are welcome to send this through and we will be in touch to address any other booking queries you might have.
Kind Regards,
Travelstart
Travelstart's reply18 Nov 2020, 16:53
Official
Hi Talithia,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Thank you for allowing us to investigate and respond with feedback.
You completed your booking on the 16th November, In the booking confirmation emailed the following is mentioned.
The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred.
Our ticketing team emailed a payment reminder the same day:
"Payment for your booking has not yet reflected in our account. The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred." And a new payment link was emailed.
The following sms was sent to the number used to make the booking:
Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart
On the 18th November you reached out to us advising you were struggling to make payment. And our agent responded with:
Please advise us by 10h30 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
We quote from the Global booking system, this is why the following was mentioned in the booing confirmation and email sent earlier today.
""Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
As the booking was made 2 days earlier we are only able to guarantee that fare quoted that day. Should the airline cancel from their side, I'm afraid we do not have control over this.
The booking has since been cancelled by the airline due to no payment being received on the 16th November and we are unable to get the same fare back.
If there is an alternative number we can reach you on you are welcome to send this through and we will be in touch to address any other booking queries you might have.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
Thank you for allowing us to investigate and respond with feedback.
You completed your booking on the 16th November, In the booking confirmation emailed the following is mentioned.
The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred.
Our ticketing team emailed a payment reminder the same day:
"Payment for your booking has not yet reflected in our account. The quoted fare / price is only valid until 23:59 (South African time) of Mon, 16 Nov 2020. If we receive your funds after the above date, price differences may have occurred." And a new payment link was emailed.
The following sms was sent to the number used to make the booking:
Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart
On the 18th November you reached out to us advising you were struggling to make payment. And our agent responded with:
Please advise us by 10h30 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
We quote from the Global booking system, this is why the following was mentioned in the booing confirmation and email sent earlier today.
""Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
As the booking was made 2 days earlier we are only able to guarantee that fare quoted that day. Should the airline cancel from their side, I'm afraid we do not have control over this.
The booking has since been cancelled by the airline due to no payment being received on the 16th November and we are unable to get the same fare back.
If there is an alternative number we can reach you on you are welcome to send this through and we will be in touch to address any other booking queries you might have.
Kind Regards,
Travelstart