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Schanise C
1 reviews | Active since May 2022
12 May 2022, 09:48
Customer Service
I am trying to do a date change or refund on a booking. I have called 3 days in a row but never get through to speak to an agent I have sent emails but no response I have tried the WhatsApp chat but this service is also not working. I have requested 3 call backs , never been called . I even tried their emergency hours number and still no answer or feedback. Here the case number #726348
Helpful (0)
Replies (14)0
Replies (14)
Travelstart's replyOfficial
13 May 2022, 16:47Hi Schanise,
Thank you for taking my call.
As discussed I have sent the quotes for both an amendment and refund. Please can you revert as per the link and provide confirmation to which option suites you best.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed I have sent the quotes for both an amendment and refund. Please can you revert as per the link and provide confirmation to which option suites you best.
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 16:47
Official
Hi Schanise,
Thank you for taking my call.
As discussed I have sent the quotes for both an amendment and refund. Please can you revert as per the link and provide confirmation to which option suites you best.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed I have sent the quotes for both an amendment and refund. Please can you revert as per the link and provide confirmation to which option suites you best.
Kind Regards,
Melissa
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Schanise C's updateReviewer Update
13 May 2022, 16:57 I have accepted change quote. How do I make payment. Please note this quote is only valid till 18h30. Can some one please assist ASAP
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Schanise C's update13 May 2022, 16:57
Reviewer Update
I have accepted change quote. How do I make payment. Please note this quote is only valid till 18h30. Can some one please assist ASAP
Travelstart's replyOfficial
13 May 2022, 19:22Thank you for taking my call. Once payment is made we can process and reissue. Please keep an eye out for the tickets.
Kind Regards,
Melissa
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 19:22
Official
Thank you for taking my call. Once payment is made we can process and reissue. Please keep an eye out for the tickets.
Kind Regards,
Melissa
Kind Regards,
Melissa
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Schanise C's updateReviewer Update
13 May 2022, 19:59Hi Melissa. I am trying to pay but the pay now page takes me to a blank page. Please help me.
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Schanise C's update13 May 2022, 19:59
Reviewer Update
Hi Melissa. I am trying to pay but the pay now page takes me to a blank page. Please help me.
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Schanise C's updateReviewer Update
13 May 2022, 20:39Melissa I missed your call. Can you call again please
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Schanise C's update13 May 2022, 20:39
Reviewer Update
Melissa I missed your call. Can you call again please
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Schanise C's updateReviewer Update
13 May 2022, 20:46The pay now link let's me insert my number and then the page stays blank
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Schanise C's update13 May 2022, 20:46
Reviewer Update
The pay now link let's me insert my number and then the page stays blank
Travelstart's replyOfficial
13 May 2022, 20:59Thank you for taking my call Arlene, was an absolute pleasure to converse with you.
I have checked the booking and adjusted the payment as the Flexi product was added on the previous amendment and this covers a portion of the change, Please note that the team will reissue the ticket as per the amount collected and send it through to you.
Kind Regards,
Melissa
I have checked the booking and adjusted the payment as the Flexi product was added on the previous amendment and this covers a portion of the change, Please note that the team will reissue the ticket as per the amount collected and send it through to you.
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 20:59
Official
Thank you for taking my call Arlene, was an absolute pleasure to converse with you.
I have checked the booking and adjusted the payment as the Flexi product was added on the previous amendment and this covers a portion of the change, Please note that the team will reissue the ticket as per the amount collected and send it through to you.
Kind Regards,
Melissa
I have checked the booking and adjusted the payment as the Flexi product was added on the previous amendment and this covers a portion of the change, Please note that the team will reissue the ticket as per the amount collected and send it through to you.
Kind Regards,
Melissa
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Schanise C's updateReviewer Update
13 May 2022, 21:27Hi Melissa. I am unable to make the payment. The link that was sent from travelstart does not take me to a 0age to insert my details. Please assist. Or give me a call so I cam do it online
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Schanise C's update13 May 2022, 21:27
Reviewer Update
Hi Melissa. I am unable to make the payment. The link that was sent from travelstart does not take me to a 0age to insert my details. Please assist. Or give me a call so I cam do it online
Travelstart's replyOfficial
14 May 2022, 08:42Hi Schanise,
Thanks for reaching out.
One of our Fares agents will contact you on the cell number ending in 2607 to assist in taking payment over the phone.
I am not able to give an exact time, so please keep phone close by.
Kind Regards,
Marcelle
Thanks for reaching out.
One of our Fares agents will contact you on the cell number ending in 2607 to assist in taking payment over the phone.
I am not able to give an exact time, so please keep phone close by.
Kind Regards,
Marcelle
Travelstart's reply14 May 2022, 08:42
Official
Hi Schanise,
Thanks for reaching out.
One of our Fares agents will contact you on the cell number ending in 2607 to assist in taking payment over the phone.
I am not able to give an exact time, so please keep phone close by.
Kind Regards,
Marcelle
Thanks for reaching out.
One of our Fares agents will contact you on the cell number ending in 2607 to assist in taking payment over the phone.
I am not able to give an exact time, so please keep phone close by.
Kind Regards,
Marcelle
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Schanise C's updateReviewer Update
15 May 2022, 17:07I have made payment. Can someone please get back to me ASAP.
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Schanise C's update15 May 2022, 17:07
Reviewer Update
I have made payment. Can someone please get back to me ASAP.
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Schanise C's updateReviewer Update
15 May 2022, 17:13I NEED URGENT ASSISTANCE. ***
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Schanise C's update15 May 2022, 17:13
Reviewer Update
I NEED URGENT ASSISTANCE. ***
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Schanise C's updateReviewer Update
16 May 2022, 11:03Good day,
Please note that I have made the payment as requested. Can you please urgently send me my ticket
Please note that I have made the payment as requested. Can you please urgently send me my ticket
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Schanise C's update16 May 2022, 11:03
Reviewer Update
Good day,
Please note that I have made the payment as requested. Can you please urgently send me my ticket
Please note that I have made the payment as requested. Can you please urgently send me my ticket
Travelstart's replyOfficial
16 May 2022, 15:08Hi Schanise,
Thank you for the patience. I have checked the booking and the payment was successfully received. I have resent the updated tickets to you. Please verify the information and let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for the patience. I have checked the booking and the payment was successfully received. I have resent the updated tickets to you. Please verify the information and let me know if you need further assistance.
Kind Regards,
Melissa
Travelstart's reply16 May 2022, 15:08
Official
Hi Schanise,
Thank you for the patience. I have checked the booking and the payment was successfully received. I have resent the updated tickets to you. Please verify the information and let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for the patience. I have checked the booking and the payment was successfully received. I have resent the updated tickets to you. Please verify the information and let me know if you need further assistance.
Kind Regards,
Melissa
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Schanise C's updateReviewer Update
16 May 2022, 15:39HI Melissa,
Thank you so much for your assistance updated ticket has been received from Travelstart.
Thank you so much for your assistance updated ticket has been received from Travelstart.
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Schanise C's update16 May 2022, 15:39
Reviewer Update
HI Melissa,
Thank you so much for your assistance updated ticket has been received from Travelstart.
Thank you so much for your assistance updated ticket has been received from Travelstart.