Customer Experience - Travelstart

My Sunday Morning was not off to a Good Start - After escalating an issue i had with pricing of my Travel Start ticket. Called in and wasted a considerable amount time to have the call re directed to India which the customer advisor was not very helpful and was adamant that the price is that and it cannot be changed however after escalating the matter further i manage to speak to a Team Leader based in South Africa by the name of Lakin Belchem. She acknowledge my query and assisted me with the Advisor Dinesh to reach a conclusion and provide me what was initially requested. She the called back after a few minutes and advise i shouldn't go ahead with payment and she will re look at my query for me which again she didn't have to as at the point of the first call with Layken this should have been concluded. Layken then took a second look at the amount and then checked the change fee was amended which the was discounted to an amount which i was not expecting. Payment has been made and awaiting new ticket information.

I have provided Layken Feedback on the previous Advisor and confidently this feedback will get to Sai.

Thank you Layken for going the extra mile for me i appreciate it , also thank you for restoring me not losing faith in travel start after clearly changing my customer experience this morning. Give this Team Leader a salary increase :) or perhaps a Travel ticket to a Sunny Island.

Thanks so much