1 reviews | Active since Mar 2009
Custermer server not so important
For any changes to a booking you will have to send an email that will be answered in 24 hours. The phone number is just to let you know how important you are to them and then, when you eventually get through to a person, they will tell you to send an email. No urgency for Travelstart. If you booked any airline other than Flysafair or Mango, you will have to wait for an answer until no seats are left. When you ask too much of the call center agent, the line go dead.
Hi Odette,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have received word that agent Dino contacted you and is currently working on a refund quote. The experience received is not of Travelstart standard and we are, as we speak taking steps to better our service.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Again our most sincerest apologies Odette.
Thank you once again for your comments.
Kind regards, Melony at Travelstart
Best regards,
Hi Odette,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have received word that agent Dino contacted you and is currently working on a refund quote. The experience received is not of Travelstart standard and we are, as we speak taking steps to better our service.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Again our most sincerest apologies Odette.
Thank you once again for your comments.
Kind regards, Melony at Travelstart
Best regards,