******!

I have bought a flexible ticket through Travelstart for travelling 27 July 2017 from Cape Town – Doha - Dublin – USA and back on the 30 November 2017 from USA – Doha – Cape Town which costed me R23 483.00. Due to unforeseen circumstances , I had to make changes to the ticket. I was informed that it would cost me an additional R9000.00 and when I asked for the flexibility on the ticket I was informed I had forfeited the flexibility on the ticket. I was sent a quote for the refund of this ticket. I got a shock of my life when the 1st quote I received was R5 069.29 and when I asked for a breakdown, they sent me a second quote of R2 531.29 What amazes me with all of this is that they keep on blaming the airline and that I should have advised them 3 hours before the flight departed. The return date on this ticket is 30 November 2017. I have again enquired with Travelstart and this is the response I have received: “Please advise if you would like us to process the refund for the EI 125 DUB-ORD, as this was not included in the quote we have sent”. The 3rd quote which came with the above email is again R5 069.29. I am still awaiting for the 4th quote since 1 November 2017 – I guest they are playing mind games with me and buying time until the ticket expire on 30 November 2017, HUH! So in a nutshell Travelstart is penalizing me +-R20 000 for cancelling this ticket. How can any company justify such an exorbitant refund amount? It’s called *****ING of other people’s money. Clearly Travelstart is used to this and I am definitely not going to leave it like this, WATCH THE SPACE.