Credit Card details supp****, but cancelled flight.

My husband booked a flight on Thursday 25 February 2021, using the company credit card, Booking ***, for an evening flight out of CT to Durban on Monday 1 March 2021.

The flight was cancelled on Sunday, no call, or instant form of communication, a pathetic email to state it was cancelled due to non-payment. But Travelstart took the booking fee of the very same credit card details he input on the booking.

Now, to avoid sleeping on the streets in Cape Town tonight, he is directed to booking a seat on the same flight, but at 4 x the original price.

Seems to be a pathetic attempt at ******ion going on here. My husband needs to be on that 6pm BA flight this afternoon, and Travelstart don't answer emails, their instant messaging response time is 48hours! How in this day and age, is 48 hours, instant messaging?