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Lourens O

1 reviews | Active since Feb 2016

22 Apr 2020, 17:18

Credit Card Debited

I rented a car through Travelstart in Cape Town during February. Car was was returned, deposit on credit card refunded and everything was fine.

Then on 16 April I received a mail from the car rental company notifying me that they were not paid by CarTrawler, I didn't even know who they are as I booked through Travelstart. And because of non payment the will debit my credit card which they did.

I then contacted Travelstart and they just said I should take it up with CarTrawler which made no sense as I did not enter into any agreement with them but rather Travelstart.

On live chat I spoke to Anelisa who later phoned me back saying it was a mistake and that I would be refunded. I still have not been refunded and when trying to access live chat no one rep****.

I hope that someone will get back to me and get the matter resolved.

Regards,

0
Replies (4)
Travelstart
Travelstart's reply23 Apr 2020, 09:48
Official
Good day Lourens

Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.

Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.

We do apologize for any inconvenience caused.

Kind regards,
The Travelstart Team 
LO
Lourens O's update28 Apr 2020, 10:12
Reviewer Update
Good day,

Another week has passed and no refund? The only feedback I get is that I was copied onto a mail to Cartrawlers asking for feedback.

I just want the matter resolved and the refund to be processed. Please don't give an automated response and rather a solution!

Regards,
Lourens
LO
Lourens O's update05 May 2020, 20:12
Reviewer Update
Good day, I suppose I should continue or write a new complaint. It has been yet another week without being resolved. Every time I complain an email is sent but without any success.

I will try once more, could you please resolve my issue and credit my credit card?

Regards,
Lourens
LO
Lourens O's update02 Jun 2020, 13:07
Reviewer Update
Another month has passed without a refund. I have been told that the refund would be processed but still nothing. Can someone please provide feedback? Anelisa from Travelstart said she will follow up and keep me posted. It has been another month without any feedback?

Can anyone provide feedback?