correct ticket

I made a payment for my booking, but received no payment confirmation. When I followed up, I was told that the payment had not yet cleared, which I understood and was prepared to accept.

However, I subsequently received an e-ticket with incorrect passenger information. To make matters worse, I cannot find the booking reference or check-in reference on the Airlink app, leaving me unable to properly manage or check in for my booking.

It has now been almost 48 hours, and despite following up, I have received no meaningful assistance or resolution. I have been left frustrated, uncertain about the status of my booking, and concerned about travelling with incorrect passenger details.

This is my first time using your website again in a while, and unfortunately, the experience has been extremely disappointing. I expected basic communication, accurate booking information, and timely customer support.

Please urgently correct the passenger information, provide my ***, and confirm that my payment and booking are properly processed. I would also appreciate an explanation as to why this issue has taken nearly 48 hours without being resolved.

At this stage, I am really not happy with the service I have received.