LO
Lindria O
1 reviews | Active since Mar 2015
28 Aug 2019, 17:11
Contravention of refund policy
On 01 July 2019 I requested a refund for a flight and was advised that I would be refunded within 6-8 weeks. As of Monday, 26 August 8 weeks has past and I still hadn't received a refund. Emailed them twice with no response and eventually phoned them today (28 August) to follow up and was told they'd get back to me. A few hours later I receive an email stating that the funds will be in my account in 7 - 10 working days. Why did it take me having to phone the call centre in order for them to get going on the refund and now I have to wait another 2 weeks? This is unacceptable and contravenes with their refund policy as per their website which states refunds take up to 8 weeks.
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Replies (3)LO
Lindria O's updateReviewer Update
28 Aug 2019, 17:13Update for the dates: requested refund on first of July, was told I'd have my refund within six to eight weeks. As of twenty-sixth of August eight weeks have passed, now I'm advised that I have to wait seven to ten working days over and above the eight weeks I have already waited which contravenes with their eight-week refund policy as per their website.
LO
Lindria O's update28 Aug 2019, 17:13
Reviewer Update
Update for the dates: requested refund on first of July, was told I'd have my refund within six to eight weeks. As of twenty-sixth of August eight weeks have passed, now I'm advised that I have to wait seven to ten working days over and above the eight weeks I have already waited which contravenes with their eight-week refund policy as per their website.
Travelstart's replyOfficial
28 Aug 2019, 19:14Dear Lindria
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply28 Aug 2019, 19:14
Official
Dear Lindria
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, within 24hrs, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
29 Aug 2019, 08:21Good morning Lindria
As promised, we had tried calling you this morning to discuss your query, unfortunately to no avail.
Could you please advise when would be a suitable time for us to call you back, to have this matter resolved for you.
Kind regards,
The Travelstart Team
As promised, we had tried calling you this morning to discuss your query, unfortunately to no avail.
Could you please advise when would be a suitable time for us to call you back, to have this matter resolved for you.
Kind regards,
The Travelstart Team
Travelstart's reply29 Aug 2019, 08:21
Official
Good morning Lindria
As promised, we had tried calling you this morning to discuss your query, unfortunately to no avail.
Could you please advise when would be a suitable time for us to call you back, to have this matter resolved for you.
Kind regards,
The Travelstart Team
As promised, we had tried calling you this morning to discuss your query, unfortunately to no avail.
Could you please advise when would be a suitable time for us to call you back, to have this matter resolved for you.
Kind regards,
The Travelstart Team