FF
Fabian F

1 reviews | Active since Feb 2015

30 Jan 2018, 06:54

Continuous lies after lies

I m flying to Dubai on the 16 Feb 2018. 2 weeks ago i submitted my wifes passport so that they could change the surname on the ticket. Up until now Emirates have the wrong surname on the ticket. I need to do the VISAS ASAP. I was promised the new tickets by saturday morning but nothing came through. Please call me ASAP. Im Gatvol now!!!

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Replies (7)
Travelstart
Travelstart's reply30 Jan 2018, 09:49
Official

Hi Fabian, We have checked the booking and can see that we have sent it off to the airline and expedited the reinstatement of the original fare on the new booking last week already. A agent will be in contact with you during the course of the day as the delay is not on our end.

FF
Fabian F's update30 Jan 2018, 09:55
Reviewer Update
Good day, I phoned Emirates airlines early this morning and they can see nothing on their side. Please give me a call as I need my tickets today. Please follow up with Emirates because whenever I speak to them they say I must contact my travel agent. Please just ensure I receive the tickets today!
Travelstart
Travelstart's reply30 Jan 2018, 10:33
Official

Hi Fabian, the Emirates general reservations is different from the tradesupport team that assists with the name correction queries and I can assure you we have done all on our end to get the tickets issued ASAP, as we are aware of the visa application that has to be processed.

One of our Agents was in contact with you this morning and you have advised her that you do not wish to receive a call back until the issue has been resolved. We will be in contact with you during the course of the day as this is we understand the urgency in your request.

FF
Fabian F's update30 Jan 2018, 10:44
Reviewer Update
What is currently happening at the moment??? On Friday I was made aware that I will be receiving the tickets by Saturday morning... We started with this process 2 weeks ago. Please give me a call by 2pm to update me on the progress.
Travelstart
Travelstart's reply30 Jan 2018, 10:47
Official

Hi Fabian, you will be contacted by 2pm 30 January for a further update. We had sent emails as well to advise what the delay is due to, and will revert back to you at the requested time to provide further feedback and assistance.

FF
Fabian F's update30 Jan 2018, 12:05
Reviewer Update
Please advise what Emirates is saying at the moment???
Travelstart
Travelstart's reply31 Jan 2018, 07:38
Official

Hi Fabian, as per the conversation yesterday 30 January, we have forward the tickets to you and all is in order. We wish you a wonderful journey for the flights booked. ~Melissa