RJvR
Rudi Janse van Rensburg
1 reviews | Active since Sept 2019
23 Dec 2020, 11:32
Contact with Travelstart
How do you make contact with a company that does not respond to anything? I have tried the Chat and email various times but to no avail.
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Replies (1)
Travelstart's replyOfficial
23 Dec 2020, 17:45Good day Rudi
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic in full second wave for most countries , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents can assist more than 1 customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you requested an amendment , I have prioritized this as urgent so I team can send you a quote during the course of today.
Thank you kindly for your patience.
Wishing you a wonderful day further !
Regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic in full second wave for most countries , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents can assist more than 1 customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you requested an amendment , I have prioritized this as urgent so I team can send you a quote during the course of today.
Thank you kindly for your patience.
Wishing you a wonderful day further !
Regards
Travelstart
Travelstart's reply23 Dec 2020, 17:45
Official
Good day Rudi
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic in full second wave for most countries , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents can assist more than 1 customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you requested an amendment , I have prioritized this as urgent so I team can send you a quote during the course of today.
Thank you kindly for your patience.
Wishing you a wonderful day further !
Regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic in full second wave for most countries , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents can assist more than 1 customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you requested an amendment , I have prioritized this as urgent so I team can send you a quote during the course of today.
Thank you kindly for your patience.
Wishing you a wonderful day further !
Regards
Travelstart