Hellopeter
Share Your Experience

1 reviews | Active since May 2016

29 Jan 2018, 22:19

Confused

I received 2 emails confirming that the refund dept would be contacting me to arrange my refund. No apparently it won't be possible. Confused and dissapointed!

0
Replies (7)
Travelstart
Travelstart's reply29 Jan 2018, 22:48
Official

Dear Melissa

Thank you for your feedback.

Please could you send me a private message with your booking reference and contact details so that I can assist you.

Kind regards

Tamara

Best regards,

's update29 Jan 2018, 22:52
Reviewer Update
Good day, I appreciate it. ***
Travelstart
Travelstart's reply29 Jan 2018, 22:53
Official

Dear Melissa

Thanks a million having a look for you. Be in touch with your in a bit.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply29 Jan 2018, 23:19
Official

Dear Melissa

I have rep**** to you via email as I was unsuccessful in reaching you via the cell no provided in the booking.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply30 Jan 2018, 16:22
Official

Hi Melissa

I have found a little bit of a loophole for your situation, there has been a major schedule change on your booking for the return and based on this the airline has agreed to refund the return portion.

We have sent you an email that you will need to respond to us urgently authorizing us to proceed with this.

Kind regards

Tamara

Best regards,

's update01 Feb 2018, 17:54
Reviewer Update
Thank you for all your help. I realy appreciate!! I am happy and waiting on my refund. Thank you again.
Travelstart
Travelstart's reply01 Feb 2018, 18:43
Official

Dear Melissa

My absolute pleasure. Glad I was able to resolve it for you.

Regards

Tamara

Best regards,