SL
Soffiya L
1 reviews | Active since Jun 2019
13 Oct 2020, 21:24
Confused ???
What terrible service ! First I get sent a link to pay which I do the I get an sms telling me that the payment has not been made but the money is sitting as pending in my account . And I keep getting an email saying the credit card payment is unsuccessful but I can see that the money is sitting in the reserve .
So what must I do now ? Very confusing !
Please assist I am supposed to be flying on Friday and the rates are going up. I would’ve booked on somewhere else if I knew this would be such a mission!
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
14 Oct 2020, 08:39Hi There Soffiya
Thank you for the feedback and for taking my call this morning.
As advised the booking is still valid today and our ticketing Team has sent you the payment link for payment in order for us to issue your ticket.
The process for making a booking is to add the card details when making the booking, the information will pull through to our system and at this stage no payment will be processed. We will send you the booking confirmation once the booking has pulled through successfully , the information on that email states:
Booking Confirmed
Reference ZA***5
Where is my e-ticket?
Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
We are an online Travel agency and therefore we need to payment security checks before we can process any payment, for the security of both our passengers and us as a company. Only once these checks are successful are we able to then try and submit the payment. When we tried the payment , it was unsuccessful , and we then sent an email to advise that the payment is not going through.
There are various reasons why the payment could be unsuccessful , but usually it is the bank that is not aware of the transaction and blocks it or the the incorrect digits/CVV are being added.
As per our telephonic conversation this morning , I have tried to call Mishka who was not available and I left her a message to please resubmit payment as soon as possible before the tickets expire via the latest email sent this morning from our ticketing Team.
I hope this clarifies everything and if you need anything else, please do not hesitate to get hold of us via our chat service.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for the feedback and for taking my call this morning.
As advised the booking is still valid today and our ticketing Team has sent you the payment link for payment in order for us to issue your ticket.
The process for making a booking is to add the card details when making the booking, the information will pull through to our system and at this stage no payment will be processed. We will send you the booking confirmation once the booking has pulled through successfully , the information on that email states:
Booking Confirmed
Reference ZA***5
Where is my e-ticket?
Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
We are an online Travel agency and therefore we need to payment security checks before we can process any payment, for the security of both our passengers and us as a company. Only once these checks are successful are we able to then try and submit the payment. When we tried the payment , it was unsuccessful , and we then sent an email to advise that the payment is not going through.
There are various reasons why the payment could be unsuccessful , but usually it is the bank that is not aware of the transaction and blocks it or the the incorrect digits/CVV are being added.
As per our telephonic conversation this morning , I have tried to call Mishka who was not available and I left her a message to please resubmit payment as soon as possible before the tickets expire via the latest email sent this morning from our ticketing Team.
I hope this clarifies everything and if you need anything else, please do not hesitate to get hold of us via our chat service.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart's reply14 Oct 2020, 08:39
Official
Hi There Soffiya
Thank you for the feedback and for taking my call this morning.
As advised the booking is still valid today and our ticketing Team has sent you the payment link for payment in order for us to issue your ticket.
The process for making a booking is to add the card details when making the booking, the information will pull through to our system and at this stage no payment will be processed. We will send you the booking confirmation once the booking has pulled through successfully , the information on that email states:
Booking Confirmed
Reference ZA***5
Where is my e-ticket?
Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
We are an online Travel agency and therefore we need to payment security checks before we can process any payment, for the security of both our passengers and us as a company. Only once these checks are successful are we able to then try and submit the payment. When we tried the payment , it was unsuccessful , and we then sent an email to advise that the payment is not going through.
There are various reasons why the payment could be unsuccessful , but usually it is the bank that is not aware of the transaction and blocks it or the the incorrect digits/CVV are being added.
As per our telephonic conversation this morning , I have tried to call Mishka who was not available and I left her a message to please resubmit payment as soon as possible before the tickets expire via the latest email sent this morning from our ticketing Team.
I hope this clarifies everything and if you need anything else, please do not hesitate to get hold of us via our chat service.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for the feedback and for taking my call this morning.
As advised the booking is still valid today and our ticketing Team has sent you the payment link for payment in order for us to issue your ticket.
The process for making a booking is to add the card details when making the booking, the information will pull through to our system and at this stage no payment will be processed. We will send you the booking confirmation once the booking has pulled through successfully , the information on that email states:
Booking Confirmed
Reference ZA***5
Where is my e-ticket?
Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
We are an online Travel agency and therefore we need to payment security checks before we can process any payment, for the security of both our passengers and us as a company. Only once these checks are successful are we able to then try and submit the payment. When we tried the payment , it was unsuccessful , and we then sent an email to advise that the payment is not going through.
There are various reasons why the payment could be unsuccessful , but usually it is the bank that is not aware of the transaction and blocks it or the the incorrect digits/CVV are being added.
As per our telephonic conversation this morning , I have tried to call Mishka who was not available and I left her a message to please resubmit payment as soon as possible before the tickets expire via the latest email sent this morning from our ticketing Team.
I hope this clarifies everything and if you need anything else, please do not hesitate to get hold of us via our chat service.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
SL
Soffiya L's updateReviewer Update
14 Oct 2020, 08:47Hi Lee-Anne
Please note I have not received any email from the ticketing team . Last email received was last night with a payment link . Is that the link I need to use ? Or am I waiting for another link ? What about the money that is marked as reserved in my account ?
Please note I have not received any email from the ticketing team . Last email received was last night with a payment link . Is that the link I need to use ? Or am I waiting for another link ? What about the money that is marked as reserved in my account ?
SL
Soffiya L's update14 Oct 2020, 08:47
Reviewer Update
Hi Lee-Anne
Please note I have not received any email from the ticketing team . Last email received was last night with a payment link . Is that the link I need to use ? Or am I waiting for another link ? What about the money that is marked as reserved in my account ?
Please note I have not received any email from the ticketing team . Last email received was last night with a payment link . Is that the link I need to use ? Or am I waiting for another link ? What about the money that is marked as reserved in my account ?
Travelstart's replyOfficial
14 Oct 2020, 10:13Hi there Soffiya
Thank you for your response,
I have resent the payment link to the email address used when making the booking. Please submit payment as soon as possible so we can issue the tickets.
Please note that as previously advised there was no payment that was debited from your card. If you have a statement that can reflect this payment , please send this to our ticketing team and they will be happy to investigate this for you.
Please be advised that all fares are only guaranteed till midnight on the day the booking is made. I have checked the status of your flights and they are active at the moment, but we need payment as soon as possible in order to issue the tickets at the fare provided yesterday.
Thank you and kind regards
Lee-Anne
Thank you for your response,
I have resent the payment link to the email address used when making the booking. Please submit payment as soon as possible so we can issue the tickets.
Please note that as previously advised there was no payment that was debited from your card. If you have a statement that can reflect this payment , please send this to our ticketing team and they will be happy to investigate this for you.
Please be advised that all fares are only guaranteed till midnight on the day the booking is made. I have checked the status of your flights and they are active at the moment, but we need payment as soon as possible in order to issue the tickets at the fare provided yesterday.
Thank you and kind regards
Lee-Anne
Travelstart's reply14 Oct 2020, 10:13
Official
Hi there Soffiya
Thank you for your response,
I have resent the payment link to the email address used when making the booking. Please submit payment as soon as possible so we can issue the tickets.
Please note that as previously advised there was no payment that was debited from your card. If you have a statement that can reflect this payment , please send this to our ticketing team and they will be happy to investigate this for you.
Please be advised that all fares are only guaranteed till midnight on the day the booking is made. I have checked the status of your flights and they are active at the moment, but we need payment as soon as possible in order to issue the tickets at the fare provided yesterday.
Thank you and kind regards
Lee-Anne
Thank you for your response,
I have resent the payment link to the email address used when making the booking. Please submit payment as soon as possible so we can issue the tickets.
Please note that as previously advised there was no payment that was debited from your card. If you have a statement that can reflect this payment , please send this to our ticketing team and they will be happy to investigate this for you.
Please be advised that all fares are only guaranteed till midnight on the day the booking is made. I have checked the status of your flights and they are active at the moment, but we need payment as soon as possible in order to issue the tickets at the fare provided yesterday.
Thank you and kind regards
Lee-Anne