Complete rip-off!

Very disappointing and shocking customer service. I was advised against booking through travelstart but decided to give them a chance. Travelstart what on earth is the point of charging someone extra for a flexi ticket when it is virtually impossible to actually change your ticket!? I tried multiple times to get through via telephone only to be immediately placed on hold! I paid R800 for my original ticked an was eventually quoted (via email) in excess of R1000 to change my ticket!? I ended up just parchasing a new ticket... NOT with travelstart. Will not be using your service again.