Complete failure to assist with booking

URGENT I made various attempts to contact Travelstart without success. See details below regarding correspondence to Travelstart:

RE: BOOKING ZA***8

We made bookings just before Covid-19 started for a trip to Australia which had to be suspended AND the funds remained with you for the tickets already purchased.

We received a mail from you dated 12 March 2022 at 12:32 in which you requested the new dates to which we would like to change our travel for you to prepare an accurate quote.

I responded thereto on your website (as it was from a *** address) and requested the following:

I stated:

“Dear Travelstart,

Thank you for your reply. I need to place the following under your attention:

1. It will only be travellers, S Nelson *** 082) and H Wickham *** 082). 2. The third traveller under this booking, A van Jaarsveldt will not be able to travel as she refuses vaccination. 3. Our new schedule will be as follows: 3.1 From OT (Jhb) to Dubai – 24 September 2022 3.2 From Dubai to Melbourne – 30 September 2022 3.3 From Melbourne to OT (Jhb) – 13 October 2022”

Up to date, I received absolutely no reply despite various attempts.

MAY I RECEIVE A REPLY AS A MATTER OF URGENCY AS WE HAVE AN ENORMOUS NUMBER OF ARRANGEMENTS TO BE MADE.

Yours faithfully, Sonja Nelson – *** / Hannelie Wickham ***