complaint sent a month ago no reply

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">Good day. I did a. Payment for tickets and was debited for them. I then received an email early hours of the morning to say you need to click on the link for balance of the payment when I did click on the link it said expired. When I called the call center I held on for 45min. I then got in my car and drove an hour to lanseria who told me sorry your ticket has been cancelled. The people at the. Airport refused to help me.What about my money???</span></p>