AL
Adelade L
1 reviews | Active since Dec 2020
15 Apr 2021, 06:51
Company with no consultants!!! How do we solve problems
I booked a ticket on the 2nd of April and it auto corrected my name. Since that day I have been trying to fix it but theres no available agents. All I got is a WhatsApp no. With an automated response system . The dont answer emails Nothing. I'm flying tomorrow. How do I solve this problem
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Travelstart's replyOfficial
15 Apr 2021, 09:08Hi Adelade,
Thank you for the opportunity to respond to your concerns and taking my call earlier.
I do apologise for the struggle in trying to reach our team. Looking at the history of your booking I see you contacted us via our online contact form letting us know information is incorrect. Our agent responded asking to provide further feedback as to how we can assist.
At the time of making a booking the details entered into the system is what pulls through on our side. Our system is not able to auto correct any information entered.
I'm afraid BA does not permit name changes or corrections. I will be happy to contact BA Comair on your behalf to see if they will allow you to check-in with a valid driver's licence where it will only show the initial of the first name.
Once I have feedback from BA I will be in touch with you during the course of later this afternoon to advise accordingly.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your concerns and taking my call earlier.
I do apologise for the struggle in trying to reach our team. Looking at the history of your booking I see you contacted us via our online contact form letting us know information is incorrect. Our agent responded asking to provide further feedback as to how we can assist.
At the time of making a booking the details entered into the system is what pulls through on our side. Our system is not able to auto correct any information entered.
I'm afraid BA does not permit name changes or corrections. I will be happy to contact BA Comair on your behalf to see if they will allow you to check-in with a valid driver's licence where it will only show the initial of the first name.
Once I have feedback from BA I will be in touch with you during the course of later this afternoon to advise accordingly.
Kind Regards,
Marcelle
Travelstart's reply15 Apr 2021, 09:08
Official
Hi Adelade,
Thank you for the opportunity to respond to your concerns and taking my call earlier.
I do apologise for the struggle in trying to reach our team. Looking at the history of your booking I see you contacted us via our online contact form letting us know information is incorrect. Our agent responded asking to provide further feedback as to how we can assist.
At the time of making a booking the details entered into the system is what pulls through on our side. Our system is not able to auto correct any information entered.
I'm afraid BA does not permit name changes or corrections. I will be happy to contact BA Comair on your behalf to see if they will allow you to check-in with a valid driver's licence where it will only show the initial of the first name.
Once I have feedback from BA I will be in touch with you during the course of later this afternoon to advise accordingly.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your concerns and taking my call earlier.
I do apologise for the struggle in trying to reach our team. Looking at the history of your booking I see you contacted us via our online contact form letting us know information is incorrect. Our agent responded asking to provide further feedback as to how we can assist.
At the time of making a booking the details entered into the system is what pulls through on our side. Our system is not able to auto correct any information entered.
I'm afraid BA does not permit name changes or corrections. I will be happy to contact BA Comair on your behalf to see if they will allow you to check-in with a valid driver's licence where it will only show the initial of the first name.
Once I have feedback from BA I will be in touch with you during the course of later this afternoon to advise accordingly.
Kind Regards,
Marcelle