HM
Hoori Many-anya
1 reviews | Active since Dec 2020
16 Dec 2020, 08:58
Communication Failure
I got a voucher as a gift, voucher worth R2000. I was unable to use the voucher number since Travelstart requires me to contact the agents. Besides the phone not going through, I have emailed the agent with no success, even stated needing urgent feedback since I need to buy the tickets as soon as possible. II am so very disappointed with this service. Please can someone get in touch and help. Otherwise reinstate your phone lines or have agents available to respond to the chat service on your website.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
16 Dec 2020, 11:46Hi Hoori,
Thank you for taking my call earlier and I do apologise for the struggle in trying to reach our team and the agent.
I will contact you after 1pm as discussed to provide feedback regarding your gift voucher and one of our agents will be in touch to assist in booking your flights.
Thank you again for taking the time to share you feedback, which is always appreciated.
Yours in safe travel.
Marcelle
Thank you for taking my call earlier and I do apologise for the struggle in trying to reach our team and the agent.
I will contact you after 1pm as discussed to provide feedback regarding your gift voucher and one of our agents will be in touch to assist in booking your flights.
Thank you again for taking the time to share you feedback, which is always appreciated.
Yours in safe travel.
Marcelle
Travelstart's reply16 Dec 2020, 11:46
Official
Hi Hoori,
Thank you for taking my call earlier and I do apologise for the struggle in trying to reach our team and the agent.
I will contact you after 1pm as discussed to provide feedback regarding your gift voucher and one of our agents will be in touch to assist in booking your flights.
Thank you again for taking the time to share you feedback, which is always appreciated.
Yours in safe travel.
Marcelle
Thank you for taking my call earlier and I do apologise for the struggle in trying to reach our team and the agent.
I will contact you after 1pm as discussed to provide feedback regarding your gift voucher and one of our agents will be in touch to assist in booking your flights.
Thank you again for taking the time to share you feedback, which is always appreciated.
Yours in safe travel.
Marcelle
HM
Hoori Many-anya's updateReviewer Update
17 Dec 2020, 09:27Thanks Marcelle. Haven't received any calls as yet from an agent. Please let me know.
HM
Hoori Many-anya's update17 Dec 2020, 09:27
Reviewer Update
Thanks Marcelle. Haven't received any calls as yet from an agent. Please let me know.
Travelstart's replyOfficial
17 Dec 2020, 10:30Hi there Hoori
Thank you for reaching out.
I have just confirmed with the agent that they had just chatted to you telephonically.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for reaching out.
I have just confirmed with the agent that they had just chatted to you telephonically.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply17 Dec 2020, 10:30
Official
Hi there Hoori
Thank you for reaching out.
I have just confirmed with the agent that they had just chatted to you telephonically.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for reaching out.
I have just confirmed with the agent that they had just chatted to you telephonically.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
HM
Hoori Many-anya's updateReviewer Update
17 Dec 2020, 10:48Thanks so much for the help. I did speak with them.
HM
Hoori Many-anya's update17 Dec 2020, 10:48
Reviewer Update
Thanks so much for the help. I did speak with them.