Common ********* - travelstart

Good day Peter , I'm hoping your site can help me the company that i am complaining about seems to be well known on your website , Travelstart. We booked 3 airline tickets through travelstart to fly from OR Tambo to Dubai on the 19th of January 2022( please note this booking was made and paid for in full on the 8th of January 2022) , tickets had to be paid in full the day i booked , guess what the UAE boarders were closed on the 26th of Decmeber 2021 , but travelstart took the booking and had to be paid in full. On Monday 31/01/2022 the restrictions were lifted and we could then book our tickets to fly , due to complications 2 of the party of 3 can not travel and we requested to use one of the tickets that were book for one of the party of 3 . The one ticket that we booked travelstart mixed up the names on the tickets so i am sitting with 2 tickets with 2 different passport no on for one person . Travelstart say the airline Qatar Airways has to do the name change , Quatar showed me on there system at OR tambo that this is a bulk booking by travelstart and that they have to do the name change from there side , Quatar were very nice to load comments on the system saying that they need to change the name on the ticket as this is clearly there fault and i as the customer should not pay for this error , or should we say incompetance The problem, is i requested this on Monday 31/01/2022 when i booked the flight , Very quick to tell me that there is an additional fee of R2600.00 that had to be paid immediately to get the ticket active to fly on the 3rd of February 2022 , we have to pay for a change that we as the customer did not know about when originally booking and travelstart did not say a word. Travelstart do not have an active call center anymore so you cannot phone in . all done by mail and whatsapp and they take 2 to 3 days to respond to you unless you have to book and pay .. then its immidately.

Im sorry to say in my opinion and the 7 other parties that i met at OR Tambo this morning with the same and similar problem that i have all agree .Travelstart you guys are common Criminials openly *****ing from the public when booking your flight . your service is pathetic to non Existant. i feel as a customer it was your duty to inform me that there are travel restrictions in place and given me as the customer then the choice to book or decline . I have requested again via Whatsapp and email to have the name changed again on the system .. guess wait and see if they do come back to me

would i recommend travestart to anyone .. no way in hell . if i can give anyone reading this some sound advise , don't even look at their website . you will be bitterly dissapointed !!!!!