DK
Daniël Kriel
1 reviews | Active since Oct 2021
04 Oct 2021, 20:05
Clients don’t matter, stay away
I am afraid I have had the same poor and unacceptable lack of service and communication experience as most reviews on this company refer to. It has taken me the better part of 3 days and endless e mails, whatsapp messages and lots of money to change a booking, and they still got it wrong! It is very frustrating if a company refuses to talk to its clients and to provide them with acceptable levels of service. One would have expected a special effort in this Covid recovery phase that we find ourselves in. There is clearly a huge shortcoming in their business model, care for their clients! I will never use them again and will suggest people steer clear of Travelstart.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
05 Oct 2021, 12:17Hi Daniel,
Thank you for taking my call.
As advised I will be giving you a call after you have landed to address your concerns,
Have a safe flight.
Kind Regards,
Melissa
Thank you for taking my call.
As advised I will be giving you a call after you have landed to address your concerns,
Have a safe flight.
Kind Regards,
Melissa
Travelstart's reply05 Oct 2021, 12:17
Official
Hi Daniel,
Thank you for taking my call.
As advised I will be giving you a call after you have landed to address your concerns,
Have a safe flight.
Kind Regards,
Melissa
Thank you for taking my call.
As advised I will be giving you a call after you have landed to address your concerns,
Have a safe flight.
Kind Regards,
Melissa
DK
Daniël Kriel's updateReviewer Update
06 Oct 2021, 16:03I have not heard from Melissa again, after not being able to take her call as I was boarding the aeroplane. I have also tried to contact her on the number she called me from, but again Travelstart does not take calls! It baffles the brain….
DK
Daniël Kriel's update06 Oct 2021, 16:03
Reviewer Update
I have not heard from Melissa again, after not being able to take her call as I was boarding the aeroplane. I have also tried to contact her on the number she called me from, but again Travelstart does not take calls! It baffles the brain….
Travelstart's replyOfficial
06 Oct 2021, 18:26Hi Daniel,
Thank you for taking my call.
As discussed please can you forward me your correspondence and information that lead you to believe the second passengers booking was also changed, so that I may investigate it and revert back to you with a conclusion.
You can email it to me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
As discussed please can you forward me your correspondence and information that lead you to believe the second passengers booking was also changed, so that I may investigate it and revert back to you with a conclusion.
You can email it to me on feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply06 Oct 2021, 18:26
Official
Hi Daniel,
Thank you for taking my call.
As discussed please can you forward me your correspondence and information that lead you to believe the second passengers booking was also changed, so that I may investigate it and revert back to you with a conclusion.
You can email it to me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
As discussed please can you forward me your correspondence and information that lead you to believe the second passengers booking was also changed, so that I may investigate it and revert back to you with a conclusion.
You can email it to me on feedback @ travelstart . com
Kind Regards,
Melissa