CIRCUS CIRCUS

I have tried multiple times during the COVID-19 pandemic to get hold of Travelstart as our families vacation to the US has been placed on hold due to Covid (Emirates initially let us know that our flights had been cancelled and they would open our tickets up to reschedule for a further 2 years). I booked a hotel in LAS Vegas through Travelstart for 2 nights, and have phoned (but there is understandably no one answering the call but then also through chat on the main Travelstart site and then email - on 25 March already) to try a figure out how I could alter my booking as we would still like to go on the trip but due to the pandemic we are unsure how and when to delay the trip to. But I am not able to get through to them, the agent on Chat just said I must call the Hotels.travelstart.com and with email no one gets back to me. I eventually phoned the hotel in Las Vegas who said they would have just rescheduled of even cancelled it free of charge for me as they understood the current situation, but because I had booked through the agent (Travelstart) I needed to discuss it with them. Unfortunately I cannot get hold of anyone to understand my options, which I would hope would at least line up with what the actual Hotel was willing to do (as long as it came through from the actual agents).

I would appreciate it if someone would have the courtesy to contact me re my booking, before the actual accommodation dates have come and gone?