RS
Ruan S
1 reviews | Active since Dec 2011
14 Oct 2015, 13:11
Charging me for poor deceptive service
I made a BA booking via travelstart<br> Travelstart systems does not allow two passengers to have the same name so I was forced to use different names on their systems<br> The following day a call centre agent told me that 1) I cannot change the name of passengers 2) I need to cancel the booking, 3) I only get my money back in 6 weeks time, 4) I will still pay my booking fee as well as a cancellation fee, 5) I should immediately make another booking (to earn some more fees I guess?)<br> <br> I phoned BA and they confirmed the name can be changed but travelstart needs to make the change.<br> <br> I am still struggling to get travelstart to make this change for me. poor, deceptive service at a fee!
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Travelstart's replyOfficial
14 Oct 2015, 16:03Hello stanjo,
Thank you for your feedback on this forum.
Our website does state that it is not possible to book passengers with the same name on the website but to contact us to assist. We also advise that names need to be entered as per the passport/ID.
As the bookings were made using nicknames the passengers will not be able to use these tickets to travel, especially internationally where the names need to match those on the passports.
We have contacted the airline and you subsequently also contacted them again. The airline has advised that name changes are not permitted. The tickets need to be submitted for refund and new tickets need to be purchased.
I do regret that we are not able to assist in this instance as we cannot override the airline and international government restrictions.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback on this forum.
Our website does state that it is not possible to book passengers with the same name on the website but to contact us to assist. We also advise that names need to be entered as per the passport/ID.
As the bookings were made using nicknames the passengers will not be able to use these tickets to travel, especially internationally where the names need to match those on the passports.
We have contacted the airline and you subsequently also contacted them again. The airline has advised that name changes are not permitted. The tickets need to be submitted for refund and new tickets need to be purchased.
I do regret that we are not able to assist in this instance as we cannot override the airline and international government restrictions.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply14 Oct 2015, 16:03
Official
Hello stanjo,
Thank you for your feedback on this forum.
Our website does state that it is not possible to book passengers with the same name on the website but to contact us to assist. We also advise that names need to be entered as per the passport/ID.
As the bookings were made using nicknames the passengers will not be able to use these tickets to travel, especially internationally where the names need to match those on the passports.
We have contacted the airline and you subsequently also contacted them again. The airline has advised that name changes are not permitted. The tickets need to be submitted for refund and new tickets need to be purchased.
I do regret that we are not able to assist in this instance as we cannot override the airline and international government restrictions.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback on this forum.
Our website does state that it is not possible to book passengers with the same name on the website but to contact us to assist. We also advise that names need to be entered as per the passport/ID.
As the bookings were made using nicknames the passengers will not be able to use these tickets to travel, especially internationally where the names need to match those on the passports.
We have contacted the airline and you subsequently also contacted them again. The airline has advised that name changes are not permitted. The tickets need to be submitted for refund and new tickets need to be purchased.
I do regret that we are not able to assist in this instance as we cannot override the airline and international government restrictions.
Kind regards,
Nazley de Vos
Customer Relations Specialist