MM
Michelle M
1 reviews | Active since May 2022
18 May 2022, 11:15
Charged me twice for my airticket
I recently bought a ticket using my debit card. When I checked my bank statement two weeks later I noticed that they had charged me twice for my ticket. Any attempt to speak to a human be it email, telephone (which they never answer) and whatsapp have been fruitless.
I actually had a similar experience with them last year in attempting to get a refund for a ticket that I had to cancel due to border closure. They only got back to me well after the departure date and offered a sum so pitiful I couldn't be bothered to deal with them. I should have learned my lesson then.
Save yourself the hassle and use another agency.
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
18 May 2022, 17:24Hi Michelle,
Thank you for reaching out to us. I am very sorry that you have had such an experience with regards to the payment of the booking. On our end it shows that only 1 charge went off on the card. Please can send the statement with the booking reference and the above message to ***. The team will then be able to track the excess payment and have it reversed. Please let me know when you have sent it so that I can advise the relevant team to process urgently.
Kind Regards,
Melissa
Thank you for reaching out to us. I am very sorry that you have had such an experience with regards to the payment of the booking. On our end it shows that only 1 charge went off on the card. Please can send the statement with the booking reference and the above message to ***. The team will then be able to track the excess payment and have it reversed. Please let me know when you have sent it so that I can advise the relevant team to process urgently.
Kind Regards,
Melissa
Travelstart's reply18 May 2022, 17:24
Official
Hi Michelle,
Thank you for reaching out to us. I am very sorry that you have had such an experience with regards to the payment of the booking. On our end it shows that only 1 charge went off on the card. Please can send the statement with the booking reference and the above message to ***. The team will then be able to track the excess payment and have it reversed. Please let me know when you have sent it so that I can advise the relevant team to process urgently.
Kind Regards,
Melissa
Thank you for reaching out to us. I am very sorry that you have had such an experience with regards to the payment of the booking. On our end it shows that only 1 charge went off on the card. Please can send the statement with the booking reference and the above message to ***. The team will then be able to track the excess payment and have it reversed. Please let me know when you have sent it so that I can advise the relevant team to process urgently.
Kind Regards,
Melissa
Travelstart's replyOfficial
19 May 2022, 08:32Hi Michelle,
Thanks for your reply.
Please email the following through to our payments team at: payments @ travelstart . com
They will need the following:
1. Copy of your bank statement
2. Amount you are querying
3. Transaction date
Our payments team will check to see if it is a pending authorization for them to email the bank asking them to release it.
Or see if you were debited for that amount.
I have also sent you an email with the above information on who to email.
Kind Regards,
Marcelle
Thanks for your reply.
Please email the following through to our payments team at: payments @ travelstart . com
They will need the following:
1. Copy of your bank statement
2. Amount you are querying
3. Transaction date
Our payments team will check to see if it is a pending authorization for them to email the bank asking them to release it.
Or see if you were debited for that amount.
I have also sent you an email with the above information on who to email.
Kind Regards,
Marcelle
Travelstart's reply19 May 2022, 08:32
Official
Hi Michelle,
Thanks for your reply.
Please email the following through to our payments team at: payments @ travelstart . com
They will need the following:
1. Copy of your bank statement
2. Amount you are querying
3. Transaction date
Our payments team will check to see if it is a pending authorization for them to email the bank asking them to release it.
Or see if you were debited for that amount.
I have also sent you an email with the above information on who to email.
Kind Regards,
Marcelle
Thanks for your reply.
Please email the following through to our payments team at: payments @ travelstart . com
They will need the following:
1. Copy of your bank statement
2. Amount you are querying
3. Transaction date
Our payments team will check to see if it is a pending authorization for them to email the bank asking them to release it.
Or see if you were debited for that amount.
I have also sent you an email with the above information on who to email.
Kind Regards,
Marcelle
MM
Michelle M's updateReviewer Update
19 May 2022, 09:48Hi Marcelle
Thank you for your response. I have just emailed with the necessary information and am looking forward to a resolution soon.
Kind regards,
Michelle
Thank you for your response. I have just emailed with the necessary information and am looking forward to a resolution soon.
Kind regards,
Michelle
MM
Michelle M's update19 May 2022, 09:48
Reviewer Update
Hi Marcelle
Thank you for your response. I have just emailed with the necessary information and am looking forward to a resolution soon.
Kind regards,
Michelle
Thank you for your response. I have just emailed with the necessary information and am looking forward to a resolution soon.
Kind regards,
Michelle
Travelstart's replyOfficial
21 May 2022, 08:38Hi Michelle,
Thank you for the information. I have checked and we had not received a revert to the email sent from ***. Please urgently revert to the email correspondence received and note I have resent it to you, so that we can assist you.
Kind Regards,
Melissa
Thank you for the information. I have checked and we had not received a revert to the email sent from ***. Please urgently revert to the email correspondence received and note I have resent it to you, so that we can assist you.
Kind Regards,
Melissa
Travelstart's reply21 May 2022, 08:38
Official
Hi Michelle,
Thank you for the information. I have checked and we had not received a revert to the email sent from ***. Please urgently revert to the email correspondence received and note I have resent it to you, so that we can assist you.
Kind Regards,
Melissa
Thank you for the information. I have checked and we had not received a revert to the email sent from ***. Please urgently revert to the email correspondence received and note I have resent it to you, so that we can assist you.
Kind Regards,
Melissa
Travelstart's replyOfficial
21 May 2022, 10:17Thank you for the revert. please note that the server is blocking your direct emails with sensitive information. Please attach all files as a pdf and send from a gmail account as we have not received any of your responses.
Kind Regards,
Melissa
Kind Regards,
Melissa
Travelstart's reply21 May 2022, 10:17
Official
Thank you for the revert. please note that the server is blocking your direct emails with sensitive information. Please attach all files as a pdf and send from a gmail account as we have not received any of your responses.
Kind Regards,
Melissa
Kind Regards,
Melissa
Travelstart's replyOfficial
23 May 2022, 12:40Hi Michelle,
Thank you for the revert. We have indeed received the requested document and it has been handed to the relevant team.
Kind Regards,
Melissa
Thank you for the revert. We have indeed received the requested document and it has been handed to the relevant team.
Kind Regards,
Melissa
Travelstart's reply23 May 2022, 12:40
Official
Hi Michelle,
Thank you for the revert. We have indeed received the requested document and it has been handed to the relevant team.
Kind Regards,
Melissa
Thank you for the revert. We have indeed received the requested document and it has been handed to the relevant team.
Kind Regards,
Melissa