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Siphesihle D

1 reviews | Active since Sept 2018

20 Jun 2021, 15:32

Charged double for my flight

I was double charged for my ticket a week ago, they turn-around is slow.

I just want my refund which was promised in 2 working days. Now i just get a generic email 8 days after reporting the incident.

Totally unprofessional.

0
Replies (5)
Travelstart
Travelstart's reply20 Jun 2021, 15:46
Official
Hi Siphesihle,

Thank you for taking my call earlier and apologies for the inconvenience caused. 

As discussed I have escalated your payment query onto our Ticketing team asking them to please investigate and contact you today with feedback. 

Please keep your phone close by for when an agent calls. 

Kind Regards,

Marcelle 
Travelstart
Travelstart's reply29 Jun 2021, 21:05
Official
Hi Siphesihle,

Thank you for the revert.

I have located the statement and sent it to the relevant team. 

Kind Regards,
Melissa
SD
Siphesihle D's update02 Jul 2021, 20:41
Reviewer Update
Hi Travel Start Team

I have not received feedback from the team.

Please advise as to what your turn around times are.

It's been more than 5 days now since statements were submitted and been 3 weeks since the request was opened.


Travelstart
Travelstart's reply04 Jul 2021, 08:20
Official
Hi Siphesihle, 

Thanks for reaching out. 

I have tried to contact you twice on the number provided but unable to reach you. 

Your booking is currently with our refunds team to process the refundable amount of R519 

We are currently receiving high volumes of queries and our team will get to your booking soonest. It has been marked as urgent.

Kind Regards,

Marcelle
SD
Siphesihle D's update11 Jul 2021, 13:15
Reviewer Update
Hello Marcelle

When will the refund be processed ?

It has been more than a month since this request has been opened or do i need to contact my bank to get this issue resolved.