sP
skhona P
1 reviews | Active since Jan 2016
25 May 2022, 12:10
Charged double for a booking
Booked my flight ticket with them on the 20th for which I paid for but today 25th I was charged by the airline for the very same amount. Been on hold trying to get ahold of them for close to 30min now with no help. I want my money back
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Travelstart's replyOfficial
25 May 2022, 17:39Hi Skhona,
Thanks for reaching out and taking the time to share your concerns.
I regret to hear you have not had a great experience when booking with us.
I've called twice and left voice messages on the number provided.
Looking at the booking number you provided I see you have also spoken to one of our agents in our call center who confirmed you would need to please email our Ticketing team direct for them to assist. We have a team specializing in payment queries and monitoring that inbox who will respond.
Please email the team direct at:
payments @ travelstart . com
With a copy of your bank statement and in the body of your email any further payment queries you might have.
Our payments team will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I regret to hear you have not had a great experience when booking with us.
I've called twice and left voice messages on the number provided.
Looking at the booking number you provided I see you have also spoken to one of our agents in our call center who confirmed you would need to please email our Ticketing team direct for them to assist. We have a team specializing in payment queries and monitoring that inbox who will respond.
Please email the team direct at:
payments @ travelstart . com
With a copy of your bank statement and in the body of your email any further payment queries you might have.
Our payments team will investigate and assist.
Kind Regards,
Marcelle
Travelstart's reply25 May 2022, 17:39
Official
Hi Skhona,
Thanks for reaching out and taking the time to share your concerns.
I regret to hear you have not had a great experience when booking with us.
I've called twice and left voice messages on the number provided.
Looking at the booking number you provided I see you have also spoken to one of our agents in our call center who confirmed you would need to please email our Ticketing team direct for them to assist. We have a team specializing in payment queries and monitoring that inbox who will respond.
Please email the team direct at:
payments @ travelstart . com
With a copy of your bank statement and in the body of your email any further payment queries you might have.
Our payments team will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I regret to hear you have not had a great experience when booking with us.
I've called twice and left voice messages on the number provided.
Looking at the booking number you provided I see you have also spoken to one of our agents in our call center who confirmed you would need to please email our Ticketing team direct for them to assist. We have a team specializing in payment queries and monitoring that inbox who will respond.
Please email the team direct at:
payments @ travelstart . com
With a copy of your bank statement and in the body of your email any further payment queries you might have.
Our payments team will investigate and assist.
Kind Regards,
Marcelle