1 reviews | Active since Apr 2018
Changing flight tickets
I tried to change a flight booking via email and received poor service from Travelstart. After 4 days of hearing excuses like "will be in touch in the next 24 hours", "there was a technical glitch","quote will be sent today". I still did not receive my quote and all my emails were ignored. I contacted the contact center. They presented me with a ridiculous quote. The extra amount that I have to pay to change my tickets cost almost double than what I originally paid for them. I can buy brand new tick for way less than that. After a discussion with the consultant, where no conclusion regarding my tickets were reached, I received the following email from Travelstart: "Your Travelstart flight booking, reference .................... , has been cancelled." So after all this struggle all I have to show for it is cancelled plane ticket which I didn't even request. I responded to the email from Travelstart stating my booking has been cancelled for more information regarding this as I did not give instructions to do so, but I have not received any feedback.
Hi there Elzabe,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience and also for your patience with us.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have forwarded this to our changes manager for further investigation, and although not a resolution to your query or an excuse we are sometimes limited to the airlines availability which is where we base our fares.
I want you to know that your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,
Hi there Elzabe,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience and also for your patience with us.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I have forwarded this to our changes manager for further investigation, and although not a resolution to your query or an excuse we are sometimes limited to the airlines availability which is where we base our fares.
I want you to know that your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,
Thank you so much again for your patience Elzabe, I have received a confirmation that you suspended the tickets in question on the 22 Dec 2017, this is why the booking is reflecting as cancelled because there is no active itinerary. The booking is valid for travel up to the 26 May 2018 so a flight would need to be selected soon. Let me know if you are available to go over options with our changes team.
Kind regards,
Dino at Travelstart
Best regards,
Thank you so much again for your patience Elzabe, I have received a confirmation that you suspended the tickets in question on the 22 Dec 2017, this is why the booking is reflecting as cancelled because there is no active itinerary. The booking is valid for travel up to the 26 May 2018 so a flight would need to be selected soon. Let me know if you are available to go over options with our changes team.
Kind regards,
Dino at Travelstart
Best regards,