1 reviews | Active since Apr 2015
Change your flight for free
I made a flight booking with Travelstart. I was not sure of the exact date and time of my husband's flight from ****am, so when offered the option to upgrade to a flexi ticket for R120 extra, I did the upgrade.<br> The offer clearly stated in bold letters that they offer a FREE change of date/time. The fineprint stated that any upgrade in class or increase in taxes, will be extra.<br> I made the original booking on 2 April, just before the long weekend. I tried to contact Travelstart during the weekend change the date of the booking, but unfortunately they were closed. When I contacted them this morning (7 April) on email, I received an email back stating that the change would cost me R936. <br> I phoned them to find out what it as all about, and a diffrent amount (R400) were quoted.<br> When I demanded the free upgrade, they told me to read the fine print that state any increase in taxes would be for my account. According to the lady at the call centre, there has been an increase in fuel price over the weekend and now I have to pay the extra amount.<br> Why do they offer a FREE service (I already paid R120 for it) if it is not free?
Thank you for taking the time to share your feedback with us on this forum and for bringing your experience to our attention.
Please accept my sincere apologies for the delay in resolving the issue. We appreciate you taking our call yesterday afternoon, although there were some technical issues and affording us the opportunity to explain what transpired in regard to the rebooking. Information pertaining to your booking has been explained via email regarding the changes and I trust for your understanding around the terms of the flexible ticket.
I can understand the frustration that this situation caused, and would like to make you aware that the flexible ticket product you purchased was made use of in this instance. You will find the breakdown of the fees sent in the recent invoice you requested and we are awaiting payment of your flight request.
Please be assured that we continue to strive to improve our service offering and definitely will take your comments into consideration.
Thank you once again for sharing your comments with us on this forum.
Thank you for taking the time to share your feedback with us on this forum and for bringing your experience to our attention.
Please accept my sincere apologies for the delay in resolving the issue. We appreciate you taking our call yesterday afternoon, although there were some technical issues and affording us the opportunity to explain what transpired in regard to the rebooking. Information pertaining to your booking has been explained via email regarding the changes and I trust for your understanding around the terms of the flexible ticket.
I can understand the frustration that this situation caused, and would like to make you aware that the flexible ticket product you purchased was made use of in this instance. You will find the breakdown of the fees sent in the recent invoice you requested and we are awaiting payment of your flight request.
Please be assured that we continue to strive to improve our service offering and definitely will take your comments into consideration.
Thank you once again for sharing your comments with us on this forum.