1 reviews | Active since Sept 2021
Change of flight plans
Well, well. I recently wrote a review only to receive a phone call on a Sunday afternoon from an agent, a few hours after the post! Update … besides all the evidence before them, this company chooses to skirt the main issue. They choose to read the information for their gain. They were not available to take phone calls, operating rather via WhatsApp, despite a request for the former. Yes, my patronage goes elsewhere from here on. It might not make a material difference to you Travelstart, but it certainly does to me. I prefer to give my money to a company that operates to the best advantage of its clients, especially in a Covid-mediated context, with all its uncer*****ies and where we are/were all affected by national imperatives. Generosity of spirit and meeting the client’s need in the context of so many uncer*****ies should take precedence. It’s the right thing to do.
Thank you for reaching out to us.
I have called this evening and my first call was rejected and the second call I was advised that there is no desire to speak to Travelstart this evening. I am very sorry about the state of your booking. I have gone through all the information and we have been in constant contact with you on calls, WhatsApp and emails. Please note that we are bound by airline regulations and we have advised on quotes as well as in our T&Cs that changes have to be actioned prior to the departure of the flight being changed.
I am very sorry that there is nothing we are able to assist you with further.
I wish you a good evening.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have called this evening and my first call was rejected and the second call I was advised that there is no desire to speak to Travelstart this evening. I am very sorry about the state of your booking. I have gone through all the information and we have been in constant contact with you on calls, WhatsApp and emails. Please note that we are bound by airline regulations and we have advised on quotes as well as in our T&Cs that changes have to be actioned prior to the departure of the flight being changed.
I am very sorry that there is nothing we are able to assist you with further.
I wish you a good evening.
Kind Regards,
Melissa
You called me between 7-7.30, during a family time. You did not have the courtesy to ask if it was convenient to speak. I am not sure which policy binds you not to take account of the evidence.
Regards
You called me between 7-7.30, during a family time. You did not have the courtesy to ask if it was convenient to speak. I am not sure which policy binds you not to take account of the evidence.
Regards
