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Maureen M
1 reviews | Active since Oct 2020
20 Oct 2020, 13:14
Change of dates poor service from Travelstart
I’m actually disappointed about the service I’m getting from Travelstart. I’ve requested to change my travel dates but was told that it’s not urgent enough so have to wait up to 72hrs to get a response from the department that deals with changing dates. What is appalling is that when they finally decide to make my matter urgent there might not be space in the flight or the prices would have shot up. Why don’t they just give us an option to change it and pay by ourselves on the website since it looks like the job is too much for them.
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Travelstart's replyOfficial
20 Oct 2020, 15:04 Hi there Maureen
Thank you for taking the time to give us your feedback and for taking my call.
As advised telephonically the amendments are prioritized according to soonest departure , so the passengers travelling today or tomorrow are actioned first.
I have proceeded to check your booking and I sent you the quote for your requested changes to your email address , the way in which to confirm is also on the email sent. If there is no response to proceed with the changes , then no changes will be actioned.
If you require any further assistance please let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for taking the time to give us your feedback and for taking my call.
As advised telephonically the amendments are prioritized according to soonest departure , so the passengers travelling today or tomorrow are actioned first.
I have proceeded to check your booking and I sent you the quote for your requested changes to your email address , the way in which to confirm is also on the email sent. If there is no response to proceed with the changes , then no changes will be actioned.
If you require any further assistance please let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart's reply20 Oct 2020, 15:04
Official
Hi there Maureen
Thank you for taking the time to give us your feedback and for taking my call.
As advised telephonically the amendments are prioritized according to soonest departure , so the passengers travelling today or tomorrow are actioned first.
I have proceeded to check your booking and I sent you the quote for your requested changes to your email address , the way in which to confirm is also on the email sent. If there is no response to proceed with the changes , then no changes will be actioned.
If you require any further assistance please let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for taking the time to give us your feedback and for taking my call.
As advised telephonically the amendments are prioritized according to soonest departure , so the passengers travelling today or tomorrow are actioned first.
I have proceeded to check your booking and I sent you the quote for your requested changes to your email address , the way in which to confirm is also on the email sent. If there is no response to proceed with the changes , then no changes will be actioned.
If you require any further assistance please let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne