Change of date

Item: Travelstart
Rating: 1
Author: Florence L

On the 22nd of July I call the travel agent to change the booking date of my flight and they give me different amount that I must pay and I done that after I send them a proof of payment. I call them 4 times to request my eticket with them but they keep on saying, we are checking the system until my airtime got finished and never call me back even when I tell them I finished is going to finished I give them my number to call me incase my call got finished.I call them 5 times but no solution. They think that they are doing a favor to help their customers and forgetting that they got paid because of us .I'm so angry with this company their service is very poor. I will never ever recommend someone to use this Travelstart agent

Helpful (0)

Replies (3)

Florence L's updateReviewer Update

26 Jul 2024, 16:39

OK the Travelstart they call me but my complain the guy by name of Dennesh .When he tried to explain about the situation of changing the date of my flight ticket but still .I'm not happy about their service because. My first ticket was R8430 then when I changed the date they changed me 16329 which is 1380 is for flight penalties.,then I ask why so much many he told me that the ticket now to Ireland is almost 67 thousand economy. Then I set down and check the flight ticket for the month of Augut ,the is no ticket for that amount. Which means I will be paying R24 759 if a change my ticket for the 7 of August. Another story is if I change my ticket for the 30th of August the flight ticket is 9859 and I already pay 8430 but travel agent they said I must pay 8270+ 1380 so what about the 8430 that I already paid .I must buy a plane ticket for 18080 . The is no ticket for the month of August that is worth this amount. So what kind of ticket I'm purchasing here .

Florence L's update26 Jul 2024, 16:39

Reviewer Update

Florence L's updateReviewer Update

26 Jul 2024, 16:52

I regret booking my ticket with Travelstart agent, while the qatar airways, the flight that I'm going to use they don't charge me this amount.

Florence L's update26 Jul 2024, 16:52

Reviewer Update

I regret booking my ticket with Travelstart agent, while the qatar airways, the flight that I'm going to use they don't charge me this amount.

Florence L's updateReviewer Update

26 Jul 2024, 18:04

Thank you so much Dennish for helping me to resolve the issue of my plain ticket . I really appreciate your help and your time. Now that you have resolved my complain.

Florence L's update26 Jul 2024, 18:04

Reviewer Update

Thank you so much Dennish for helping me to resolve the issue of my plain ticket . I really appreciate your help and your time. Now that you have resolved my complain.